Terms and conditions

Personal Membership Terms & Conditions

By selecting this membership, you agree to these terms and conditions.

Your Membership

You agree to take out the My Y membership for one year. We will contact you close to the time your membership is due to end to see if you want to sign up to a second year of membership.

As part of the membership you receive access to the following benefits for 12 months. Your membership card will show your membership expiry date.

  • Regular newsletters received via email
  • Entry into our monthly prize draws
  • Access to the monthly offers as promoted on the My Yorkshire members area of the website
  • Login details so you can access the activities, news and offers as part of the membership on the My Yorkshire page
  • A Yorkshire postcard in your membership pack
  • A tree planted in a woodland in Yorkshire as part of the Trees for Yorkshire scheme and our partners at the White Rose Forest

Using Our Online Shop

The following terms and conditions apply to all transactions processed, whether online, by telephone or post. Please read the terms and conditions carefully.

We may change these terms from time to time so please check them before making a new purchase.


All prices shown are in £ sterling and we reserve the right to change any advertised price at any time. You can pay for your order by Mastercard, Visa, Delta/Connect or Maestro on-line via the Yorkshire Payments system.

Order Confirmation

Orders are accepted only with full payment. We aim wherever possible to fulfil your order within 7-10 working days; if we are unable to do this we will contact you with an anticipated delivery date.


Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 7 days, without giving a reason. You have the right to return goods at your own expense and we will give you a full refund. All products must be returned in their original packing and intact. The refund will be made within 30 days of the cancellation date. All cancellations must be received in writing to our office.

Privacy Policy

For security when you place an order on-line your credit card details will always be transmitted in encrypted form. We will take all reasonable care to keep your payment and personal details secure but, unless we are negligent, we will not be liable for any losses if an unauthorised third party obtains access to your information.

Ownership, Copyrights and Trademarks

This website consists of images, texts, formats and styles of presentation, software (including HTML code) and material analogous to it ("Material"). All copyright and other moral, ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively by or is licensed to Welcome to Yorkshire.

Changes to These Terms and Conditions

We may at any time change or modify all or any part of these Terms. By browsing this website you are accepting that you are bound by the terms and conditions and disclaimer current at that time, so you should check these each time you visit the site.

Privacy Policy

By entering details such as name and email address in the fields requested, you enable WTY and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.

Users 16 and Under

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.

Access to Your Personal Information

You have the right to request a copy of the personal information WTY holds about you.