Premier Inn Doncaster (Lakeside) hotel

Thank you to the team for a great stay at your hotel. Natalia in particular was very helpful and friendly on the front desk. Proximity to shops, eateries and the lake further contributed to the enjoyment of our stay along with the availability of ample parking. Comfortable, clean and a great team would be happy to return and recommend the hotel to others. To all, please keep up the good work. It is much appreciated.

Overnight stop for part journey. Great location and plenty around for eating and retail. Staff were very friendly, and made a lasting impression with my 3 Yr old daughter who they gave a little gift to.

We've just had another great stay at this Premier Inn. The staff are always friendly and helpful. This time Mardiva was the receptionist, nothing was too much trouble for her. The rooms are always clean and tidy and the hotel is positioned near the Lakeside Shopping Outlet and also the Lakeside lake if you like a nice walk. We will definitely be back.

Called into the Restaurant for a drink after a long walk around the Lake. Although the restaurant was busy the staff were attentive, polite, in Xmas spirit and the atmosphere felt festive and warm.

It I could give 0 stars I would The good night guarantee is simply a lie! Upon arrival there were 2 masked men on a motorcycle cruising the car park. One got off and started trying car doors. After a few minutes and no luck he got on the bike and they drove off. Both our family including a 2 year old and a couple of other men in a van had remained in our vehicles effectively trapped for fear they could have been armed. When we reported this to reception we were told it happens all the time and there’s no point reporting it to the police because they do nothing! The receptionist also stated on one occasion she had had to flee the reception area because a man armed with a machete entered!! We insisted they called the police which they claimed to have done but we were not interviewed and despite numerous requests premier inn guest relations have refused to provide the crime reference number. Needless to stay we barely slept for the duration of our stay - waking to every noise and movement - and this was after deadlocking the doors and putting obstacles in the way of windows and doors to try to protect ourselves - especially as we were on the ground floor! To add insult to injury halfway through our stay we were forced to move rooms impacting our stay even further as we were moved closer to the car park. We let reception know we were unhappy about all these issues and just got a tough luck - it happens everywhere - it does not! We have stayed in premier inn across the country and overseas and it has never happened before! We requested a refund under the good night guarantee and Toni at guest relations told us the car park is not their responsibility and they would not refund. Utterly disgraceful. DO NOT STAY HERE EVER! In fact don’t stay at Premier Inn at all - they are totally dishonorable and the good night guarantee it false advertising which we will be reporting!