Herbert Todd & Son

My new freezer was delivered on time, with a courtesy phone call to give me an ETA. Thank you in particular to Joe for his friendliness, professionalism and help - much appreciated.

We went to the Harrogate shop for a cooker where we found a really good selection of choices on offer. We were given sound advice about choosing a cooker to suit our needs. The appliance arrived on time as promised with great Co ordination between the company and the gas fitter. Dean and Declan, who delivered to and fitted the cooker, were first rate in their approach to the job and worked so well with Paul, the gas fitter. They were all knowledgeable, conscientious and professional. Nothing was too much trouble for them: we definitely had the “A” team. We would highly recommend this company for their outstanding service. Many thanks

We have driven an hour to visit your Harrogate store today to purchase a range master cooker only to find a sign on the door to say that the store is not open. We always try to support independent business where possible however unreliability makes this impossible.

Fast, friendly and efficient service. I rang on Monday morning needing a new AEG hob to replace one broken by accident days before we were moving out and our buyers moving in. The team in Harrogate were extremely helpful and supplied and fitted a new one by Wednesday lunchtime. The price was competitive too. I will certainly use this family run business in future, as it was so much easier than dealing with the big companies or online suppliers.

We ideally wanted to find a family run appliance shop so if there were any issues it would be considerably easier to speak to someone to help rectify. With this we went to Herbert and Todd in Harrogate, where we were greeted by Dave. Dave was so helpful and honest. He didn’t push any specific brands, he went through every option and knew all the answers to any questions we had. Dave was also very understanding of our 2 year old child who has little patience and was running around.. basically being a 2 year old.. which also made us feel at ease and not in a rush to leave the shop. Because of Dave alone, we chose to buy the majority of our new appliances from Herbert Todd and trust his honest recommendations. We did in fact visit the York store to simply view a quooker tap. Although the reception was pleasant, the knowledge or understanding wasn’t on par with Dave at Harrogate. Since then we have had our appliances delivered and have actually had an issue, which is the manufacturers fault, I emailed Dave my concern and he responded in the same day and was straight onto it for me, it still isn’t rectified as of yet however Dave has kept me informed during the whole process. Regardless of the outcome, I will use Herbert and Todd everytime at Harrogate with Dave or Colin… spoken to Colin a few times, also super friendly and helpful!! It’s difficult to find service like this anymore, we are so happy we decided to visit, thank you Dave!