OVERVIEW
- ROLE: Casual Worker
- SALARY: Meets NMW
- TYPE: Casual – Various Hours Available
- LOCATION: The Grandstand, Doncaster, South Yorkshire, DN2 6BB
The Hilton Garden Inn is currently recruiting for a very exciting job, we are seeking positive and enthusiastic Food & Beverage assistants to join our team.
RESPONSIBILITIES:
- Serve all customers in an efficient, professional and courteous manner at all times.
- Ensure guests receive the highest standard of customer service at all times.
- Be able to advise guests on all products available within the venue.
- To promote a happy and welcoming atmosphere within the venue.
- To work both alone or as part of a team being responsible ensuring that all guests needs are met to the highest possible standard.
- Ensure the work area is adequately stocked with glassware, ice, condiments and other appropriate sundries in line with predetermined stock levels and business need.
- Laying up and preparing restaurants/suites for the service of meals, tea, coffee and light refreshments
- To serve all guests efficiently with the correct food and beverage service knowledge, cleaning down and carrying out all necessary duties as required by your manager.
- Service of wine and other drinks from the bar as directed by your Management team.
- Keep the area of work and public areas clean and tidy before, during and after opening hours and to undertake cleaning duties as required – paying particular attention to Health and Safety and COSHH Guidelines.
- Ensure all orders are dispensed and correctly recorded and authorised for billing purposes.
- Ensure all orders are rung through the tills and payment obtained in line with prescribed procedures.
- Adhere to and follow all licensing policies and procedures.
- Handle cash, stock and equipment in a secure manner.
- Act as an information point for customers.
- Adhere to Company policies and procedures.
- Undertake other reasonable duties in line with business demands.
SKILLS AND QUALITIES
- Be smart, polite, professional and well presented at all times.
- Excellent verbal communication and customer care skills.
- Flexibility and adaptability.
- Demonstrate a passion for quality service and standards.
- Strong interpersonal skills – friendly, confident, outgoing.
- Strong numerical and literacy skill.
- The ability to handle difficult or conflict situations.
- The ability to adopt the values of Arena Racing Company.
- The ability to work with a smile on your face whatever the weather.
- To work with honesty and integrity.
- Experience working in a hospitality environment is preferred but not essential.
The last year has made us all aware of the work life balance and has given us the opportunity to re-assess our situations. Working as a casual member of our F&B team we are offering a casual role which will give you the freedom to pick and choose your hours. We have enough work to sustain any number of hours a week up whilst offering you the flexibility to work around the rest of your life.
Our casual team receive various benefits whilst working for arc including tickets to race meetings and other events across the group.