KeyNOW

Awful service ordered and paid for a key it was delivered to my selected store who then failed to contact me for collection and coding to the car.more than a week later I contacted customer services to enquire what's happening. Told key had been awaiting collection for more than a week. Took a dozen calls before the retail store answered the phone to be told can't do the programming as managers away..then I demanded a refund

Keynow statement is, anytime, anywhere to suit your needs, no times or dates until after the payment of £189, only to find out it's there time and date over 8days later, so my car is stuck until then. Ordered Wednesday evening tried cancel the order Friday morning via email as instructed only to receive a phone call to say the key has already been produced and sent to the Locksmith.. I find this very hard to believe, it would take that long to check the V5 and security checks!

DO NOT USE!!!!!! THIEVES! They have stolen my money. Their website advertises keys for cars that they cannot fulfill the order for (chip unavailable for the affordable ignition only option) but they take your money and don't bother to tell you. They have still left the option on their website! I receieved NO phone call or email, it was the Timpsons facility that called to tell me I couldn't have what I'd paid for. Apparently they have been told many times. In the end I had to buy the crazy expensive option direct from Timpsons who have rang KeyNow twice for my refund (I was present at the Timpsons branch and they took my card details AGAIN ). I have spoken twice myself to KeyNow. I have emailed twice. I have filled in the contact form twice....still no refund. I am going to report them next, to everywhere I can. AVOID.

Gutted orderd a key as we have lost ours stated I didn't have the key when ordering and now being asked to upload a photo of my key drivers license and v5 not a chance am I doing that. Not to mention they have already taken my payment now can not get in contact with them at all not to mention it's not like money grows on trees 🤬

Honestly, I was sceptical, I need not have been. Ordered and uploaded my image on Monday, key and device arrived on Tuesday morning, followed the instructions (again expecting it to go wrong) and hey presto, I have a working replacement key. Amazing service, super quick and easy and so much cheaper than the main dealer.