GSF Car Parts (Leeds West)

Staff member that served my husband was rude and unprofessional! Accused my husband of lying about the click and collect date and time instead of simply asking to see the confirmation email. I can confirm that the staff member was wrong and that the email indeed did say that our click and collect order would be ready to collect today (Saturday) from 10am. What my husband was met with was unprofessionalism and rudeness! "It won't say to collect today" and "No, I don't believe you". Not to mention after proving that my husband wasn't lying, our part wasn't even there! The staff at the West shop either need updated customer service training or they need sacking! Disgusting behaviour and treatment! My husband deserves an apology at the least! Do not get a job in customer service if you cannot treat people with basic human decency!! Will not be returning.

Absolutely brilliant customer service with friendly and professional approach to their customers at GSF Leeds West. I called in on a very busy Saturday with a return item I ordered wrong waiting a little time until it was my turn. I was an amazed how efficient they dealt each customer and further making sure they have the correct product. I was amazed that Ben who served only worked there a month showed a genuine care to my issue . Also Peter who assisted me further on the right part I needed has a great attention to detail and care. The warehouse was very tidy and clean and the staff equally polite. The culture of GSF Leeds West have certainly got it right well done guys. But with confidence from these guys one to trust folks👍 Sorry the guys in the office I’m sure you are the heart of the hub keep up the good work.

My car has a whirring sound coming from the engine and seems to be water pump, so looked around found gsf and not too far from me ,paid them a visit low and be hold they had the part I needed

I didn’t bother checking previous customer reviews before purchasing this £2.88 windshield wiper, assuming that for such a low-cost item, it wouldn’t matter much. But after experiencing their shocking treatment, I now realize that the issue isn’t about the price—it’s about basic decency and professionalism. When I attempted a return within less than a week, I expected a straightforward resolution. Instead, I was met with hostility, accusations, and outright insults. Rather than acknowledging the poor product quality and apologizing for the inconvenience, they dismissed my concerns, cut off the conversation, and treated me with complete disrespect. No customer should ever be subjected to this level of arrogance and lack of ethics. If you value honest service and professionalism, stay far away. This company clearly has no regard for its customers.

I needed a car part. I asked to the reception guy. He told I will charge you if I serve you here. You need to do click and collect. I knew the best way is to make collection. I already had a collection there but I forgot just 1 car part. Eurocarparts much better than GSF Kirkstall. They are very rude to customers.