O2 Store

Having visited the shop a month ago I was advised by a you go man that I could buy a sim plan pay as you go which would allow me to make calls to UK - my elderly mother is unwell and I need a way to stay on touch while on holiday in Europe. Today a know it all man told me this doesn't exist - O2 have just confirmed it does. Classic pay as you plan no contract. Wrll the know it all obviously knows nothing even about O2 products. I'll not be buying from them but will go elsewhere.

I purchase a new iPhone 15 and tried to transfer my information from my old iPhone. It did not work at home after trying 5 times. So I went to O2 in Northallerton and explained my problem, the gentleman was very helpful. I felt he went above and beyond in helping me, no sale was forthcoming but that did not affect the service. Nothing was too much trouble I left the O2 shop a very happy lady. Thanks you O2 Northallerton.

Great staff. Friendly. Of course they try to upsell, however they listen, they do exactly what you want. I’ve been with O2 for 23 years, and never had a problem. The staff go out of their way to give you what you want.

Visited the Northallerton shop on Saturday after receiving an O2 at as you go phone upgrade offer. The staff were aware of this offer and speedily concluded the transaction (15 min) Perfect professional service at its best - recommended

I had a great experience here, one individual in particular was excellent. Gavin really helped explain all of my options with the phone contracts and made it very easy to understand. I came back the same day and it ended up going over his shift. He even stayed back to help me get my phone set up! Great customer service, I will definitely be coming back. Thank you Gavin!