Field Service Engineer
<strong>Why choose us? </strong><br /><strong>BRUSH Group</strong><strong> provides the energy solutions that help power our built world</strong><strong>.</strong> From power transformers to switchgear and engineering solutions, for generations, the <strong>BRUSH</strong> brand has stood for engineering excellence. <br /><br />We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050. <br /><br /><strong>What's</strong><strong> the role?</strong><br />The Service Engineer will take responsibility for the repair, maintenance, servicing and commissioning of all Electrical equipment supported by the company at the customers global sites. <br /><br /><strong>Key Responsibilities:</strong> <ul> <li>Provide frontline product support ensuring customer satisfaction</li><li>Investigation of customer issues and development of solutions</li><li>Carrying out inspection/checks on own work as it proceeds and ensuring that the equipment performs satisfactorily and is safe before handing back to the customer</li><li>Produce detailed work packages including risk and method statements for all work</li><li>Carry out site surveys on customers equipment for appraisal / reporting for costings purposes</li><li>Liaise with the Service Manager whilst working on overseas jobs</li><li>Provided technical support for the existing product support engineers</li><li>Carry out in line with our specification product servicing / repair and upgrades</li><li>Be able to work safely within in a hazardous environment and ensure equipment is left in a safe and working manner</li><li>Provide a point of contact for the customer, or their representative</li><li>Comply with all Company policies, procedures and work instructions, including health and safety</li><li>Comply with and promote the Company’s values and behaviours</li><li>Carry out other reasonable duties as requested </li></ul> <br /><strong>What </strong><strong>we’re looking for:</strong> <ul> <li>Demonstrable knowledge of high voltage distribution and supply equipment with a good level of fault finding and repair knowledge</li><li>Understanding and experience with electrical capital equipment and design</li><li>Qualified to work in an electrical hazardous area and willing to undertake relevant training</li><li>Ability to work with high level technical data with a high level of attention to detail</li><li>Ability to work under own initiative as well as accurately keeping to defined plans and specifications</li><li>Ability to prioritize workload and get it right first time</li><li>Ability to work independently with a good customer focus and commercial acum</li></ul> <br /><strong>What'</strong><strong>s in it for you?</strong> <ul> <li>Competitive salary </li><li>Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)</li><li>Flexible and Hybrid working options (role dependant)</li><li>Life insurance – 4 x annual salary </li><li>Enhanced Company Pension scheme </li><li> 24/7 free and confidential Employee Assistance Programme </li><li>GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.</li><li>BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.</li><li>Family friendly policies including Enhanced Maternity/Paternity </li><li>Bike2work scheme </li><li>Long Service Awards </li><li>Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.</li></ul> <br /><strong>About The Organisation</strong><br />Baldwin & Francis has been a trusted name in electrical engineering since 1919, earning a reputation for safety, reliability, and innovation that still drives us today.<br /><br />Baldwin & Francis is proud to be part of the BRUSH Group, a family of engineering and manufacturing companies dedicated to advancing electrical infrastructure, ensuring system resilience, and providing innovative, customer-focused solutions.<br />Being part of the Group strengthens our capability, expands our technical expertise, and ensures we continue to deliver high-performance switchgear solutions for modern industries worldwide.