RRG Toyota Silsden

Fabulous experience in buying a car! My experience starts with sales person James Doyle. James was wonderful all the way through the purchase. Happy to answer all my queries, great communication. Having bought many cars in the past, I have to say it’s one of the best car handovers I have ever had, clear information about the car I’m about to drive away. I would definitely recommend James and the team in RRG Toyota Silsden Keighley. Great experience!

I recently part-exchanged my Smart car and purchased a new Corolla from RRG Toyota Silsden. James Doyle was fantastic throughout the whole process – nothing was too much trouble. He gave a really thorough handover of the new car, making sure I fully understood how everything works. He’s also handling the number plate transfer for me, which takes a big task off my to-do list. Friendly, professional service from start to finish. Highly recommended!

Not a bad finance deal and a nice car. Just disappointed with some lack of communication along the way. but mostly resolved - asked if any curb rashes to wheels said don’t worry if there is I will get it all sorted for you. Never was! Asked if could have camera shot of engine bay. Salesman said he’d get all cleaned first then send me. Never was! When received car engine bay was pretty clean but still spent hour cleaning it get good. Maybe I was bit fussy but when buying online without seeing in the flesh. Then you like to know all these things and expect what they say will be done. WILL be done!. Since receiving veichle no one’s phoned or emailed me see how I’m getting on with new car. Which I expected anyway!

Dropped my car off to toyota silsden as it was making a humming noise. They diagnosed it as a wheel bearing. Called me back in the next day to say wheel bearing has been fitted and car is perfect now with no unwanted noises. I booked an uber to go pick it up travelling 16 miles because i was told the car has been fixed and doesn't make any noises now. I went to collect keys and drove off, immediately I could still hear the noise. So i went back and informed them. Then me and another technician went on a road test. He then put the car on the ramp inside the garage whilst i waited and came back to me & said it is a bearing in the gearbox not a wheel bearing. So again i left the car with them and booked an uber back home.. And by monday i received a call by the manager at the rrg silsden branch he said there is no noises at all and theres nothing wrong with the car and it has all been sorted. Again i booked an uber to go there to pick it up and drove off the noise was still there. I went on a road test with the manager and he was adamant that he did not hear the noise eventually he said it is the other side wheel bearing and replaced it after another week. Once again i booked an uber home. I received a call once the other side wheel bearing has been replaced and was told to pick it up. Again the noise was still there the manager came on a road test again and said the noise is nothing to worry about just carry on driving the car. At the end of it all i wasted £100 in uber fares and my car was still making a noise. I will Stay well away from toyota silsden branch

You can do better with after sales service. Before I got my car all my mails were responded to promptly but now I’m having to call and call before getting any responses. I’m wondering how the tyres that came with my car passed mot because just a month into purchase I noticed cracks and I’m not able to get any help from you guys. You have lost a customer and potential referrals.