Genius IT Solutions (JKR Group Ltd)

This is has been one of the best experiences of dealing with a business that I have ever had. I contacted Genius IT Solutions with a short term fairly complex IT support issue, that required a certain piece of software to complete. David was so amenable from the start. He did a couple of tests via email to check that he could complete the job. Once it was confirmed that he could, I delivered the files to him that needed working on, and within 24 hours the job was complete with precision and accuracy. I then sent a second lot of files to be worked on, and the return time was under two hours. It was incredible. It was service with a smile! I found the price to be very reasonable for the standard of support that was provided. David and the team are the nicest bunch of people out there, and they have provided me with customer service second to none. They are fantastic technically at what they do, and with dealing with the public. I am glad I found them. I would highly recommend them. I wish there were more businesses out there that performed to this standard -brilliant guys. Thank you.

The help received from Thomas & David has been amazing. We needed to change over our email platform from a previous provider and had no idea where to start. The support in making this change was 5* - in literally a matter of hours everything had been switched over and was up and running perfectly. David also followed up with us a few weeks later to ensure that we were still running with no issues which really shows how much they care & value their customers. I would have absolutely no issue with recommending these guys for any IT issues.

We’ve used Genius several times for help and support for our business and the service we receive is always first class. Nothing is too much trouble and they make everything so straight forward. I’m a complete technophobe so they really have their work cut out when dealing with us! But they dumb everything down for me to understand and go above and beyond to service our requests. We will always continue to use Genius going forward and would not hesitate to recommend them to anyone and everyone I know! Thank you for all your help so far 🙂

Our architectural practice has been supported by Genius IT for many years now and we highly recommend them. Dave the business owner is very experienced and knowledgeable and we trust his judgement when making key decisions. They are always very responsive and fees are very fairly priced. We love working with other local businesses too.

I spoke with David a few weeks ago after a larger IT company took over the company I had been using for years . I had less than 24 hours to find an alternative IT company to manage my IT. I was recommended to speak to David and within the hour he called me personally & reassured me that all was going to be ok and not to panic. So far the customer service / communication and transfer has been faultless .I am confident this will be a long relationship . They have taken away my fear of IT and I am confident in them managing this for me . I would highly recommend their service so far .