Accreditation / quality scheme
QUALITY ASSURANCE AND RATINGS
Click here for information about the Accessibility Scheme along with a detailed description about what each logo means.
Most of the accommodation featured on this website has been quality assessed by either VisitBritain or the AA, or has recently applied for a rating and is awaiting assessment, so you can have confidence that your accommodation has been thoroughly checked and graded for quality.
It is important that you know what to expect from your holiday accommodation before you arrive and check in. The Enjoy England Quality Rose reassures you that the standards you'll find are what you would expect, enabling you to book with confidence.
The Quality Rose is the mark of England's official, nationwide quality assessment scheme and is an independent, reliable, impartial assessment of quality covering just about every type of place you might want to stay
The quality ratings give you a clear indication of accommodation standard, cleanliness, ambience, hospitality, service and food. Using a clear star rating system (1-5 stars), they provide the reassurance you need about what to expect before you arrive. Generally, the more stars, the higher the level of quality!
Enjoy England ratings made easy:
Hotels
1 star: Simple, practical, no frills.
2 star: Well presented and well run.
3 star: Good level of quality and comfort.
4 star: Excellent standard throughout.
5 star: Exceptional with a degree of luxury.
Under the new Enjoy England ratings scheme, Hotels have to be licensed, offer dinner at least 5 nights a week (unless categorised as a Metro Hotel) and have all rooms en suite or with private bathrooms. The different hotel categories are: Hotel, Small Hotel, Country House Hotel, Metro Hotel, Town House Hotel and Budget Hotel, which you will see displayed on the marquee below the star ratings.
You may also see the old star ratings on various accommodation providers who are awaiting assessment under the new scheme. These star ratings symbolise the levels of service and range of facilities. Hotels are required to meet progressively higher standards as they move up the scale from one to five stars.
1 star: All rooms ensuite or private.
2 star: Dinner usually available every evening.
3 star: All rooms ensuite. Room service also available.
4 star: 24-hour room service and 50% of rooms have a bath and a shower.
5 star: A number of permanent suites and enhanced services eg concierge, full afternoon tea.
Guest Accommodation
The different Guest Accommodation categories include: Guest Accommodation, Bed & Breakfast, Guest House, Farmhouse, Inn, Restaurant with Rooms (no star rating).
1 star: Simple, practical, no frills.
2 star: Well presented and well run.
3 star: All rooms will have a washbasin.
4 star: A minimum of 50% of the rooms will be ensuite or have a private bathroom.
5 star: The highest standards of quality and service with a feeling of luxury. All rooms will be ensuite or have a private bathroom.
Self Catering
Includes categories: Self Catering, Serviced Apartments, and Approved Caravan Holiday Home.
Individual caravan holiday homes are assessed to ensure they provide clean and comfortable accommodation, gaining Approved Caravan Holiday Home status.
1 star: A microwave is provided.
2 star: All beds full size.
3 star: Bed linen available.
4 star: Linen provided and towels available. Access to a freezer and washing machine.
5 star: The highest standards of quality and attention to detail.
Caravan and Camping Parks
Any inspected Caravan and Camping park must be clean with good standards of maintenance and customer care.
Includes the categories: oliday Park, Touring Park, Camping Park.
Parks are assessed on the standard they provide to visitors in all aspects: facilities, cleanliness, service, pitches, groundsmanship, play areas and leisure facilities where provided.
1 star: Simple, practical, no frills.
2 star: Well presented and well run.
3 star: Good level of quality and comfort.
4 star: Excellent standard throughout.
5 star: Exceptional with a degree of luxury.
Special Awards
Hotels, Guest Accommodation and Self Catering that 'go that extra mile' to make your stay a special one, will be awarded a high star rating and may achieve a Gold or Silver Award.
Gold and Silver Awards are given to establishments which not only achieve the overall quality required for their grading, but also reach the highest levels of quality in those specific areas which guests identify as being really important to them.
The areas identified included cleanliness, the quality of bedrooms and bathrooms (the furniture, fixtures and fittings), their comfort and ease of use, and the service and efficiency given throughout the guest's stay. Gold and Silver awards recognise those establishments with particular strengths in these areas.
WELCOME Schemes
Enjoy England recognise that there is no such thing as an average customer, and they've been busy fine-tuning their schemes to make your selection of accommodation even easier.
As walking becomes ever more poplar in the UK, so does the demand for quality accommodation to have the facilities which walkers require. Accomodation within the Walkers Welcome scheme will have space for drying clothes, boot scrapes, a first aid kit and maps and books available to aid you on your route, amoungst other things. Search for Walkers Welcome Accommodation
Accommodation within the Cyclists Welcome scheme gives cyclists the confidence that when you book, your needs will be well catered for. A seperate and secure facility should be provided with a heat source for drying outdoor clothes. A bike rack and a lockable undercover area for overnight storeage should be onhand, along with that all important puncture repair kit and washing facilities. Search for Cyclists Welcome Accommodation
The Families Welcome accreditation gives you the confidence that you are booking somewhere which will meet the needs of your family. Storage for pushchairs, nappy bins, family bedrooms and refrigeration facilities for baby food are just some of the benefits of booking such accommodation. Search for Families Welcome Accommodation
Taking your pet away on holiday with you might be your idea of the perfect break. If so, look out for the Welcome Pets! logo. This accommodation will offer protective mats for pets eating in bedrooms where permitted, a scoop and bags for dogs, a litter tray for cats and pet washing facilities. Any restrictions should be made clear to the guests at the time of booking to avoid any problems. Search for Welcome Pets! Accommodation
Quality in Tourism
For information on how to make a complaint regarding accommodation in Yorkshire, please visit Quality in Tourism website.
The Green Tourism Business Scheme
The Green Tourism Business Scheme (GTBS) is the leading sustainable tourism certification scheme in the UK recognising places to stay that are taking action to support their local area and the wider environment. Businesses are assessed every two years by a qualified grading advisor against a rigorous set of criteria, covering a wide range of areas including energy and water efficiency, waste management, and contributing to wildlife, to name a few. Businesses are awarded either:
All businesses accredited under the GTBS have proven that they are taking positive actions to reduce their impact on the environment, which will only add to the comfort and overall experience of your stay. Search for Award Winning Businesses.
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