Next

Just want to say a big thanks to the ladies who I've just dealt with, 9am, I didn't see their names. I was returning something, there was a bit of a problem which was quickly sorted out, both friendly and professional. Thanks ☺️

Clothing seems to be the same. Young lady behind counter was very welcoming and friendly. The place desperately needs a cleaner the stairs and floors was a right state

Went in Crystal Peaks store this morning. Waited at checkout. Assistant was dealing with a lady that had returned a garment. Must have been faulty as she was scrutinizing it. She had a face like thunder. Never spoke to the customer. 2 more member of staff stood at the end of the counter. Never acknowledged anyone. After 10 minutes I put my item back and walked out. Not good enough Next

I spent ages trying the perfumes and looking at all the clothes while the perfume testers settled on my skin. It was a treat shopping day. I had looked online and decided I'd try my local Next store instead of buying from ebay or amazon. You need to smell the fragrances for a birthday treat. Wow the Next Pink was lovely just what I wanted. Although Cashmere was also in the running. I finally chose a gift set and went to pay. It was £16. The assistant said it was £18 pay 'when you're ready'. I pointed out the price error and after standing there being ignored and obviously no one cared whether I waited or not - I walked out. Lost sale for the High Street - winner for online. Don't you sales assistants see what's happening and care about the company and your job? Apparently not. Two sales staff were looking after a return. Check your CCTV and see how you're losing sales.

I love Next, lots of different styles for everyone. The quality is always great. I won't go anywhere else now as nowhere can compete. I can order at home and get free delivery try on without the hassle of a changing room, not to mention those awful mirrors. Returns are easy too. Keep it up Next!!!