Incident Management Analyst
<p><strong>Incident Management Analyst (Entry Level)</strong></p> <p><strong>Hybrid working - 2 days per week in Harrogate. </strong></p> <p><strong>Paying £26,000 + benefits. </strong></p> <p><br /></p> <p>A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and fast-paced environment.</p> <p>You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes.</p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Handle customer incident escalations and provide timely updates</li><li>Monitor VIP and sensitive tickets to prevent SLA breaches</li><li>Document incident reports and contribute to process improvements</li><li>Conduct quality checks and support team training</li><li>Assist in integrating new customers and identifying problem tickets</li></ul> <p><strong>What We're Looking For:</strong></p> <ul> <li>Strong communication and customer service skills</li><li>Good attention to detail and time management</li><li>Able to work under pressure and across teams</li><li>Willingness to learn and tackle new technical areas</li><li>ITIL 4 Foundation (desirable)</li></ul> <p><br /></p> <p><strong>Hybrid working - Offices in Harrogate. </strong></p> <p><strong>Paying £26,000 + benefits. </strong></p> <p><strong>Must be eligible to work in the UK. </strong></p> <p><strong>UK Driving licence needed due to office location. </strong></p>