Client Operations Administrator

Newmark's Leeds office currently comprises of 12 Surveyors together with an Office Administrator, and a team of Rating Managers and Rating Administrators. We are looking for an Administrator to join our Rating and Client Ops team on a 12-month FTC basis to help support additional workload. This role will provide general administrative services to the Rating and Client Ops team. The role is required a minimum of three days a week in our Leeds office: Main responsibilities Entering new instructions, clients and contacts onto the CRM database. Entering, maintaining and validating accurate, up-to-date rating information within the firm's rating database. Preparing and generating invoices using the firm's computerised invoicing system. Pursuing rates refunds and the issue of Notices from the Valuation Office Agency and Billing Authorities. Preparing valuation, challenge and other rating-related documentation and reports as required. Producing regular and ad hoc financial, operational and rating reports for both internal and client audiences. Maintaining, updating and analysing rating and property data using Excel and other business systems, including the preparation and submission of information to external bodies where required. Liaising directly with clients regarding administrative matters and information requests. Drafting correspondence under the direction of Partners and Associates. Producing and formatting documents, reports and correspondence using Microsoft 365 applications. Handling incoming telephone calls and responding to enquiries appropriately. Filing, photocopying, scanning, binding and maintaining electronic and hard-copy records. Undertaking general administrative and office duties as required to support the effective operation of the department. Carrying out any other duties reasonably requested by the Team Leader to support the smooth running of the team. Salary & benefits Salary: competitive based on market and professional experience 26 days' holiday per year, plus Bank Holidays and extra days at Christmas and New Year Pension – We match your contributions up to 8% (after initial probationary period) 26 weeks full maternity pay 6 weeks full paternity pay Private Medical Insurance with Vitality 1 paid volunteering day per year to help give back to our local communities Performance related staff profit share scheme Wellbeing allowance which can be used for either physical or mental wellbeing activities Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates Interest Free Season Ticket Loan Interest Free Rental Deposit Loan Group income protection scheme