Customer Support Associate

Description The Later Stage Mortgage Team manages legacy Clydesdale and Yorkshire mortgage accounts which are in arrears for 90 days or more. We proactively contact customers to try and get resolutions in place through fact finding and making sure the suitable outcome is in place. As the accounts are over 90 days in arrears, they are vulnerable to legal action, so we speak to both customers and solicitors to discuss the situation. You will be fully trained on the legal procedures as it is imper…