Deputy Team Leader
<p><strong><br />?? Deputy Team Leader | Casualty Claims ??<br /></strong><br /></p> <p>Ready to take the next step in your claims career?<br /><br /></p> <p>We're looking for a <strong>Deputy Team Leader</strong> to play a key role in driving team success, supporting the development of junior colleagues, and helping to deliver exceptional client service.<br /><br /></p> <p>This is a fantastic opportunity to combine <strong>hands-on claims handling</strong> with <strong>leadership responsibilities</strong>, assisting the Team Leader in achieving operational targets, maintaining quality standards, and ensuring client service excellence.<br /><br /></p> <p>Alongside mentoring and supporting the team, you'll manage your own varied caseload of approximately <strong>150 casualty claims</strong>, making a real impact for both clients and colleagues.<br /><br /></p> <br /><strong>Key Accountabilities</strong><br /><p>•Handle c.150 complex EL/PL/Product/Property damage claims<br />•Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case <br />•Approve payments within their financial authority levels<br />•Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader<br />•Refer files to litigation as and when needed, record reasons & attend feedback meetings in TL absence<br />•Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards<br />•Complete weekly stats and plan for the week as and when required in the absence of Team Leader<br />•Assist Team Leader to ensure the team is kept up to date with internal and external developments, including participation in regular team meetings<br />•Assist with team motivation and engagement<br />•Be flexible in approach, determined and willing to work outside normal office hours where required <br />•Assist Team Leader to ensure the team create and maintain accurate claims management system records<br />•Hold regular 1-2-1s with Admin Assistants, File Handling Assistants and CH1s to maximise performance and to acknowledge good performance <br />•Use appropriate systems to monitor Admin, FHA and CH1 performance, productivity, sickness and holidays <br />•Support Team Leader in managing unsatisfactory performance of individuals within the team, liaising with HR where appropriate<br />•Assist in the completion of Performance Reviews in a fair, consistent and timely manner<br />•Assist in the recruitment of claims handlers and support staff when requested<br />•Assist with training and supervision of new starters<br />•Review and action client inboxes on a daily basis <br />•Contribute to client review meetings as and when required<br />•Assist with client queries as and when required <br />•Support Team Leader to ensure compliance with client specific protocols, SLAs and KPIs<br /><br /><strong>Working Hours</strong><br />35 hours per week<br />Monday-Friday 9am-5pm with 1 unpaid hour for lunch. Primary location is Leeds office. This role will be working 1 day in the office and 4 days from home.</p> <br /><strong>Experience, Skills and Qualifications</strong><br /><p>•Highly developed knowledge of processes, systems and procedures<br />•Sound technical knowledge of EL/PL claims<br />•Excellent analytical and problem solving skills<br />•Excellent understanding of ‘best practice’ and contribute to its development<br />•Excellent communication and organisation skills<br />•Good understanding of client protocols and ability to respond to changing client requirements<br />•Ability to utilise interpersonal skills to influence and negotiate<br />•Ability to provide balanced feedback at individual level<br />•Shows commercial awareness in understanding of the market and industry<br />•Demonstrates a passion for the business and their role <br />•Demonstrates an understanding of business development strategies and a willingness to support<br /><strong><br />Values</strong><br />Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do; <br /><br /></p> <p><strong>Keoghs values </strong><br />We are Connected<br />We are Dynamic<br />We are Innovative<br />We Succeed Together<br /><br /></p> <br /><strong>Benefits</strong><br /><ul> <li>Davies Incentive Plan</li><li>25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)</li><li>Simply Health Care Cash Plan</li><li>WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing</li><li>Death In Service – after 1 years’ service</li><li>Pension Contribution based 5% Employee / 3% Employer</li><li>Employee Resource Groups</li><li>Employee Volunteering Programme</li><li>Cycle to Work Scheme*</li><li>Tech Scheme*</li><li>Season Ticket Loan*</li><li>Gym Flex*</li><li>Access to Online Discount Sites</li><li>Discounted Gourmet Society Membership</li><li>Discounted Tickets for Merlin Attractions nationwide</li><li>Discounts at local retail outlets</li></ul> <p>*after successfully completing probation</p>