At Wharfedale Refrigeration, we're proud to be Yorkshire's trusted name in commercial refrigeration and air conditioning. Based in Leeds and operating 24/7, we serve a wide range of businesses - from pubs and hospitals to factories and offices - delivering expert installation, repairs, and servicing across the region. Founded in 2007 and still growing strong, our close-knit team of 14 (including 10 field-based engineers) thrives on teamwork, efficiency, and a bit of banter. Now, we're on the lookout for a friendly, proactive Service Controller to be the vital link between our customers, engineers, and office team. Join a Company That Keeps Yorkshire Cool - Literally! Your Role: As our new Service Controller, you'll be the go-to person for handling service enquiries, scheduling jobs, and ensuring our engineers are always where they need to be - with the right tools and information. You'll play a key role in managing workflows, maintaining exceptional customer communication, and keeping our operations seamless and efficient. What You'll Be Doing: <ul> <li>Handling inbound enquiries via phone and email, converting leads into jobs through our CRM</li><li>Efficiently scheduling reactive and routine work for engineers</li><li>Organising permits and documentation (RAMS) for site access</li><li>Ensuring engineers are equipped with the right parts and job info</li><li>Reviewing job reports before invoicing and updating customers</li><li>Liaising with our quoting team for a smooth handover from diagnosis to repair</li><li>Participating in an out-of-hours telephone call rota</li></ul> What We're Looking For: <ul> <li>Excellent customer service skills - professional but personable (yes, we like a good laugh!)</li><li>Confident using email and CRM systems (full training provided)</li><li>A team player who's calm under pressure and enjoys variety in their day</li><li>Previous experience in the service industry preferred</li><li>Strong organisational skills with a keen eye for detail</li></ul> What You'll Get: <ul> <li>£35,000 salary</li><li>Private healthcare</li><li>25 days holiday + bank holidays</li><li>Fully funded Christmas do (partners invited!)</li><li>Company uniform</li><li>A genuinely friendly, down-to-earth team with plenty of laughs along the way</li></ul> Sound Like You? If you're organised, personable, and ready to keep our busy operations running like a well-oiled (and perfectly chilled) machine, we'd love to hear from you. Please submit your CV to the link provided & we will be in direct contact.

Service Controller

Service Controller

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