Lead Service Designer, User-Centred Service Design Team

The User-Centred Service Design Team This role is part of the User-Centred Service Design (UCSD) team. The purpose of our team is to ensure the Bank's services, products and change initiatives work for the people who rely on them every day. We combine service design, user research, content design and UX/product design to help teams look beyond systems, processes and requirements, and understand the human experiences that sit behind them. What makes us distinct is that we operate at the intersec…