Professional IT Support

Responsibilities: The role of the IT Infra Run, Tier 1&2 is to ensure IT Infra Run (which includes Service Desk, Site Support and Network Run) performance is in line with expectations. The person will be responsible at an operational level, for providing a workable organization and structure within EMEA , North Cluster . Ensure alignment between the clusters a s well as to global standards R esponsible and accountable for Tier 1&2 responsibilities , namely: First line of Support- User Focus ed …