Vets for Pets Leeds Birstall 24/7 Hospital

My dog Dexter choked on his own vomit and had a seizure. As a family we had the worst scare. He stopped breathing and went floppy. I did everything I could to clear his airway and got him to the emergency vets, Donaldsons in Huddersfield. They gave us paracetamol, a £260 bill and sent us away saying his symptoms of breathlessness were normal following a seizure. They failed to recognise his pneumonia. Vets for pets were the complete opposite. They were so caring and put effort into a diagnosis. After thinking our dog was dying we now have our dog home with the family recovering. We would like to thank Jonav and the rest of the staff for their help in saving Dexter❤️

Losing our beloved cat was one of the hardest things we’ve ever been through, and having to make the decision to say goodbye was absolutely heartbreaking. The team at Vets for Pets were so kind, compassionate and respectful throughout the entire process. They made an incredibly difficult day as comforting as it could possibly be, and the thoughtful little touches meant so much to us. When we collected her ashes, she had been presented so beautifully, giving us a truly dignified and loving farewell. Thank you to everyone who cared for our precious girl and for helping us through such a difficult time. We will always be grateful

Amazing caring staff after I lost our cat, so friendly and caring I couldn’t have had a better experience whilst my heart was distraught. I would recommend this vets over and over again. It feels like they shared your emotions and was so empathetic. Thank you so much from the bottom of my heart you made the experience so smooth and handled the rest whilst we were heartbroken.

We took our sick cat to this veterinary practice expecting compassionate care, but our experience was very disappointing. We were charged £150 just for the initial consultation, which felt very expensive. On top of that, the staff were unfriendly, dismissive, and showed very little empathy while we were worried about our pet. When your pet is sick, you expect kindness, clear communication, and support. Unfortunately, we left feeling upset and disappointed with both the service and the overall experience. While I understand veterinary care can be expensive, the lack of compassion from the staff made the visit much worse. I wouldn’t recommend this practice based on our experience.

I took my dog to Vets for Pets as an emergency after she became suddenly lame and in pain. The vet carried out only a very brief check and quickly pushed for sedation and X-rays without properly examining her leg or paw. I was charged £973.64, yet no diagnosis was made. The X-rays showed nothing. After bringing her home, she was still in discomfort. On closer inspection, I found a visible wound with pus at the exact site of pain — something that should have been picked up during a basic physical examination. Instead, the issue was missed and masked with painkillers, while I was advised to wait two weeks. Paying nearly £1,000 without a diagnosis, while an obvious problem was overlooked, is completely unacceptable. I would strongly advise others to question expensive procedures if a proper physical examination has not been carried out first. UPDATE: Following my original review of Vets for Pets, I submitted a formal complaint regarding Arya’s treatment. While this complaint is still ongoing, I have: - Had my follow-up email ignored - Been contacted by phone instead of receiving a written response - Received repeated messages chasing payment and pushing me to complete finance arrangements This is despite being previously told in writing that my account would be placed on hold until the complaint is investigated and resolved. Chasing payment — even for a small remaining balance — while an active complaint is unresolved is completely inappropriate. This, combined with the original issue of paying £973 without a diagnosis while an obvious problem was missed, has significantly undermined my trust in this practice. I would strongly advise others to ensure thorough examinations are carried out and to be cautious about how complaints are handled.