Sytner Sheffield BMW

I recently bought a car from Sytner Sheffield and the service from Bart was outstanding from start to finish. He was straight to the point, honest, and genuinely went above and beyond to help me - especially after I’d had a disappointing experience with another dealership. Bart made the whole process easy and stress‑free, and his communication and support were spot‑on throughout. The dealership itself is huge with an excellent selection of cars, especially M cars, and everything felt well organised and professional. Highly recommend Sytner Sheffield, and a massive thank you to Bart for the brilliant service.

Very disappointing experience with Sytner BMW Sheffield. Poor workmanship and lack of accountability. I booked my car in for a service and asked about alloy wheel refurbishment at the same time. I was advised my wheels couldn’t be diamond cut and would require a smart repair instead, despite another reputable company (AP Tyres in Rotherham) confirming they could be diamond cut. I dropped my car off at 9am and was told it would be ready later that day. After being informed it was ready and setting off to collect it, I then received a call from Rob saying there had been an “acidic reaction” during the repair and the car would not be ready. I was told someone would be working on it until 10pm Friday to ensure it would be ready Saturday morning. When I returned on Saturday, I was left waiting 1–2 hours, only to then be presented with alloys in an unacceptable condition – the silver finish had clearly been poorly done. When I raised this, I was told to just take it and bring it back another time, which is not acceptable. I refused and left the car with them until Monday. On collection Monday, the alloys were still not right. After multiple visits and ongoing inconvenience, I reluctantly took the car. Throughout this process, the wheels were also left dirty, which reflects a lack of care and quality control. A few days later, after the car was professionally cleaned, it became clear that sections of the alloys had been left matte black instead of the original gloss black finish. This was clearly visible once properly cleaned. I contacted Rob again and returned to the dealership (my fifth visit). Instead of acknowledging the issue, responsibility was avoided and I was told the problem must have been pre-existing or occurred after collection. This is not correct – I have clear evidence showing the alloys were fully gloss black beforehand. Additionally, when speaking to the body shop manager (Tom, if I recall correctly), the attitude was dismissive and unprofessional, which only added to the frustration of an already poor experience. Given the number of visits, the inconvenience caused, and the current condition of my alloys, I am extremely disappointed that this has not been resolved properly. It’s now been 2/3 weeks since I collected my car from BMW and when leaving I asked to be called by the manager who was on holiday at the time. Nobody since has followed up. I would like Sytner BMW Sheffield to review this matter and contact me to put things right. Failing that, I will have no choice but to consider taking this further through the appropriate channels.

Brilliant service from start to finish. Miles was fantastic on the phone dealing with my enquiry and sending videos and finalising the deal as I am based in wales with a 4 hour journey to BMW Sheffield. Bart was fantastic on the exchange and showing me the features of the car. Will was also brilliant in explaining some of the financial side. Highly recommend. 10/10

Purchased my dream car from here only a week ago, was met by a beautiful and professional individual named Bart in used car sales, who helped me through the whole process, He went out of his way to help me even after I’d purchased the vehicle, when I had an issue. Bless you Bart and thank you for everything

A big thank you to Paul Castletown and David Smith. My wife and I picked up her brand new BMW X5 up yesterday and they both went out of their way to make it a great experience. My wife loves her new car. Well done Paul and David