Lookers BYD Middlesbrough

I had an amazing experience purchasing my car from Lookers BYD Hub Middlesbrough, and a huge part of that was thanks to Alex Emery. From the very beginning, Alex wasn’t just focused on making a sale—he genuinely wanted to make sure I chose the right car for my needs and lifestyle. He took the time to answer all my questions, explain my options, and guide me through the process without ever making me feel pressured. I changed my mind more times than I can count, but Alex remained patient, calm, professional, and incredibly helpful throughout. Nothing ever seemed too much trouble for him, and his customer service was outstanding from start to finish. What stood out most was how much he genuinely cared about helping me make the right decision rather than simply selling me a car. That level of honesty and dedication is rare and very much appreciated. I am absolutely delighted with my purchase, and if I ever need to buy another car in the future, Alex will be the first person I want to work with again. Thank you, Alex, for making the whole experience such a positive one! Highly recommended.

Recently bought a BYD Atto 3 which is awesome. Had to do everything over email and phone due to work commitments and even so, the process was really easy. It was made that way by Vanessa Cromack who was superb. She was always available and made everything easy. Would recommend and will definitely come back for the next one.

Outstanding Service from Alex Emery at BYD I recently purchased a BYD Seal and had the pleasure of dealing with Alex Emery. From start to finish, Alex provided truly outstanding service that sets him apart from other car salespeople I've encountered. What immediately struck me was that Alex was never pushy. He was genuinely helpful and informative, making the entire buying process a relaxed and enjoyable experience. He also offered a very fair price for my trade-in, which was much appreciated. Alex's communication was exceptional. He was consistently in touch from the very first day I enquired about the car right up to the delivery. Before collection, he even sent videos of the car, which was a fantastic personal touch. Everything went smoothly, and he efficiently arranged for me to collect the car on my lunch break, which was incredibly convenient. Even after I'd collected the car, Alex's dedication continued. I had a few questions about the damage protection plan and how to connect to the BYD app, and he responded to my queries promptly. This level of post-sale communication is incredibly rare and truly speaks volumes about his commitment to customer satisfaction. I can confidently say that Alex provided a 5-star service throughout. If you're considering a BYD, I highly recommend getting in touch with Alex at BYD.

I recently bought a BYD Seal, and I couldn’t be happier with it. The car is fantastic, and the customer service from Alex was outstanding from start to finish. He was knowledgeable, professional, and made the entire buying process smooth and enjoyable. I would highly recommend both lookers BYD and Alex to anyone considering a new car!

Went to lookers for an electric car , never had one before looked at the cars available there was a nice Atto 3 spoke to the sales guy called Alex answered all my questions,put me right at ease with no pressure to commit .I decided to buy the car putting my car in part ex deal was reasonable good .two days later drove away with a absolute pristine sparkling car. The sales guy even showed me a selection of chargers that were available. He got I touch later to see if all was ok . Well done lookers