Scheduler
<p><strong>Scheduler</strong></p> <p>Plan and manage field engineers' diaries to meet customer SLAs and maximise first-time fixes for a specialist medical equipment.</p> <p><strong>Role: </strong>Scheduler </p> <p><strong>Location: </strong>Wakefield </p> <p><strong>Package: </strong>£25,370 </p> <p><strong>Hours: </strong>Monday to Friday 9-5 /10-6 on a Rota Office based</p> <p><br /></p> <p><strong>Overview</strong></p> <p>Based at the company's head office in West Yorkshire, the Scheduler manages and schedules field service engineers across a defined geographical region. The role involves planning current and future appointments, balancing engineer workload against skills and location, maintaining work in progress to meet customer service targets, and supporting first-time fixes through effective route and task planning. The company is a well-established healthcare business providing specialist mobility and patient care equipment.</p> <p><br /></p> <p><strong>Key responsibilities</strong></p> <ul> <li> <p>Manage engineers' diaries daily, booking and rearranging appointments while maintaining an accurate order book.</p> </li><li> <p>Schedule current and future appointments, considering engineer skills, location and job priorities to maximise productivity.</p> </li><li> <p>Plan engineer routes effectively to improve efficiency and support first-time</p> </li><li> <p>Manage regional work in progress, following up on faults, parts, servicing, held and quotation-required jobs.</p> </li><li> <p>Plan preventative maintenance using historical trends to support customer requirements and equipment availability.</p> </li><li> <p>Monitor and report on completed jobs, engineer productivity, service levels and downtime, raising purchase orders where required.</p> </li></ul> <p><br /></p> <p><strong>What we are looking for</strong></p> <p><strong>Essential:</strong></p> <ul> <li> <p>GCSEs, including Maths and English (minimum 3 A-C passes).</p> </li><li> <p>Accurate data-entry skills and good proficiency in Microsoft Office, particularly</p> </li><li> <p>Ability to prioritise and reprioritise workloads to meet customer service</p> </li><li> <p>Clear written and verbal communication skills, with the ability to review call history and previous visit details.</p> </li><li> <p>UK driving license</p> </li></ul> <p><strong>Desirable:</strong></p> <ul> <li> <p>Experience working with field-based</p> </li><li> <p>Experience within a healthcare, medical equipment or similar technical service</p> </li></ul> <p><br /></p> <p><strong>Package and benefits</strong></p> <ul> <li> <p>£25,370 per annum</p> </li><li> <p>25 days' annual leave, plus bank holidays</p> </li><li> <p>Pension scheme with matched contributions and salary sacrifice option</p> </li><li> <p>Health cash plan, including support towards dental, optical, physiotherapy and chiropody costs.</p> </li><li> <p>Life assurance scheme</p> </li><li> <p>Free on-site parking</p> </li><li> <p>Dress Down Fridays</p> </li><li> <p>Free tea, coffee and hot chocolate</p> </li><li> <p>Social committee</p> </li><li> <p>Charity work opportunities</p> </li><li> <p>Employee Engagement Committee and Champion opportunities</p> </li><li> <p>Monthly 1-to-1s</p> </li><li> <p>Annual appraisals</p> </li></ul> <p>Shillito Group is a specialist recruitment and executive search partner, working with ambitious businesses to secure high-impact talent across commercial and engineering markets. Our reputation is built on deep expertise, trusted relationships and delivering results that go beyond the brief.</p>