IT Analyst Apprentice

A law firm in North Yorkshire has an opportunity to recruit a highly motivated enthusiastic team player to join the IT services team in to provide user support. KEY DUTIES * Acting as the first point of contact for all business IT incidents Answering all calls in a professional and helpful manner, with the objective of completely understanding the caller’s problem or requirement * Investigating and resolving incidents to the best ability and escalating to DWP and Technical Support Team ( TST ) …