Your Car Specialist

Really pleased with my purchase from Your Car Specialist. An excellent car at a super competitive price. I got a fair price for my part exchange too. Dean was really helpful. When I spotted that a previous owner had done a poor respray on the bumper, Dean refused to let me take the car without putting it right. He paid for a professional respray before I picked the car up. I really appreciate it. Loving the new car. Thank you Dean.

I presume the 5* reviews on Autotrader are hand picked and bad ones can be deleted. I questioned his reviews on google and he said "well look at what one of the guys who left a review he also left a review at macdonalds" all people who write fake reviews must eat at macdonalds! All was great at first Dean couldn't do enough for you during lockdown was offering a delivery service of the car. But he would never respond via text, if you messaged he would pick up the phone to avoid leaving record trail. I contacted Dean to let him know the car had been overheating. He was friendly at the start and then after I told him about the issue and a list of things I needed repairing he said "you have a cheek to be ringing me about this after I delivered the car too you". The call was left at that, he offered no sort of resolution. As you can see with the pictures the radiator is secured to the car with cable ties, appreciate he isn't a mechanic and neither am I but the car wasn't in a good condition. It was meant to have been fully serviced as a gesture of goodwill with receipts as evidence. This wasn't done, the air filter I replaced myself as I always do an this is meant to be 1 month worth of build up! The water pump had stopped working because the previous owner had put a radiator seal liquid in the coolant tank which when you look in the expansion tank it is like a flakey glistening on the surface. The radiator is clearly damaged as you can see in the pictures. All is repaired now at the cost of around £600 to myself. This isn't normal wear and tear. Anyway just make sure you know what your letting yourself in for. The garage he uses for his servicing are down the road and they must just write invoices for him. I called them and questioned them which is another story.

I do not recommend buying a car from this garage or Dean!!!! I brought a Seat ibiza back in January when I went to view the car and test drive it everything was good and how you would expect, so I decided to put a deposit down and pick the vehicle up the following weekend. The following weekend we picked the car up and drove 9 miles down the road to break down I rang dean and he was not one bit interested that we broke down he didn't even ring a recovery man to help us I had to sort it all myself and pay £180 to be recovered, to find out the car was in limp mode, gearbox was faulty and the list could go on. The next day I rang dean for a refund and he refused to give me a refund he wanted me to get the vehicle fixed which I refused as I couldn't trust him with paying the cost for fixing the car. So I rang trading standards to see what my rights were and I was entitled to a refund but he still refused. After months and months trying to get my money back I had no other option to take the garage to court but he ignored me and I didn't hear anything from him still the end of September where he one last chance to give me the refund or he was going to court, after this he got someone else to message me to sort out the dispute. After 10 months of having the car sat on my drive he finally refunded me the money and took the car away! If I could give this 0 stars I would!!! stay away!!!

Should have read and believed the 1* reviews on Google…bought the car but there was a warning light on the display - auxiliary battery malfunctioning. Gary gave some flannel about the main battery being disconnected for a long time and it had to “charge up”. Absolute rubbish, needed a new auxiliary battery from Mercedes More warning lights appeared within two weeks of buying the car, which cost £180 to repair. We paid £150 for delivery in advance but then decided to pick it up in person. Asked for a refund for the £150 but after 6 weeks and several promises from Dean, both by text and verbally, it’s not appeared. Morally and ethically wrong. Safe to say I won’t be buying a car from them again

AVOID AVOID AVOID!!! Blocked my number when I’m asking for warranty papers from them. After getting this vehicle from them and was promised a new clock for the vehicle and now I’m blocked Arrived there after travelling 3 hours to find there was a smashed window, he gave me a £100 for the window but still is very poor as they didn’t tell me about it until I arrived (crafty) I WOULD 100% avoid at all costs!!! And service and mot to all cars. I’ve checked my mot thinking it would take a couple days to register online and would you believe it. No new 12 months mot! AVOID AT ALL COST! YOUVE BEEN WARNED