NatWest Barnsley

Mel was honestly so considerate and attentive. She was happy to help and ensure my visit today was a productive one. She even went above an beyond to make today's visit extra special. Rare to find customer service advisors who appreciate the world we live in. An still provide exceptional service. Credit to NatWest.

I have had a major concern over an unauthorised payment on my business credit card and the help and support has been absolutely dire to say the least! I have had to make umpteen calls and had poor and unhelpful advisors and STILL not sorted the problem. It is the worst customer experience i have experienced anywhere in ages. In addition the automated systems are terrible they tell you numbers arent recognised etc etc its terrible

I'm not sure why this branch is still open, I assume Natwest is tying to run it down so they can close it. The already very short opening hours are even shorter for the counter which closes before the advertised closing time and doesn't open on Saturday at all. Surely when I can do most things online, the only reason I would go to branch is because I need counter service. When the counter is closed (which is pretty much always is when I've visited) all that the staff can do is help you use the ATMs. The staff themselves seem fine but are unable to offer anything approaching a decent service thanks to the lack of counter opening at this branch. I hardly ever visit now, which I'm guessing is what the management want so that they can claim that usage has dropped and then close it.

Popped in first time at Nat West Barnsley to sort a lost card out with my partner. Worst ever, miserable greeting, customer facing !!! Absolutely disgusting ..and I work for a bank ..Nat West unfortunately your staff are lacking in being 'Approachable' to say the least. Won't be visiting again ..I'd advise to go and seek another branch.

Staff turned away my husband making a cash withdrawal from our joint account at 15:45. States on both the website and Google that it’s open til 16:30. Neglects to mention anywhere that you can’t use the cash desk after 16:00. I left work at 16:00 and was at the branch 10 minutes later, to be told to come back the following day despite being told to come back by a staff member. Appalling service resulting in loss of income to myself and the inability to withdraw the cash that I urgently need.