Batley Pharmacy

🌟🌟🌟🌟🌟 I had a wonderful experience at the pharmacy thanks to Anjum. She provided excellent customer service — warm, attentive, and genuinely caring. She really listened to my concerns and took the time to help me properly. Her kind and affectionate approach made the whole experience so much easier. An absolute gem and a lovely person — thank you, Anjum!

Anjum is amazing. The services offered here are brilliant! She put my mind at ease and helped diagnose me which saved me a trip to the emergency walk in services! Thank you for listening and sorting me out within minutes! Brilliant service

I moved into Batley recently and have nothing but praise for the service and caring attitude of the staff.

The staff were friendly, and the extended hours are genuinely appreciated. The only letdown was a subtle but important clinical failure in how my symptoms were assessed. I came in after a 10-day viral cold, now in the recovery phase, where most symptoms had eased, but a lingering dry, tickly cough remained the only one still disruptive—keeping me from sleeping when lying down. A classic post-viral irritation. I’d already tried a standard glycerin syrup at home with no relief. At that point, a suppressant would have been a clinically reasonable next step. Instead, only basic syrups were offered, and when I asked about a product containing a cough suppressant, it was dismissed without proper clinical discussion. A few vague questions were asked, but no real symptom history was taken. The decision felt shaped more by risk-aversion, assumptions, and local patterns than by a full clinical picture. A cautious approach is valid—and in this case, it was delivered with courtesy—but it must be based on clinical detail, not assumptions.

Having tried unsuccessfully to obtain a prescription from 5 different pharmacies, Batley Pharmacy staff went out of their way to order it for me. It was delivered late afternoon and I collected it just after 6pm. Such a bonus they staff open until 10.30pm! The pharmacist also gave me a follow-up call to check the medication was as prescribed as it was an unusual dosage. Very pleased with this service, thank you.