Beverley Urgent Treatment Centre

I had the unfortunate circumstance of needing to visit the urgent treatment centre on two consecutive days—once with my little boy and once for myself. On both occasions I was seen in good time and triaged efficiently. The two doctors who treated us were outstanding. Unfortunately, I didn’t catch their names, but my visits were on the evening of 21/09 and the morning of 22/09. The first doctor showed real compassion and understanding towards us and our baby, and took the time to explain the key warning signs to look out for when our child is unwell. This was hugely reassuring and educational for us as parents. The second doctor showed the same level of care towards me, asking questions about my lifestyle so that he could treat me as an individual in spite of the fact that the computer system wasn't working which I'm sure caused a lot of stress. The treatment and medication he prescribed worked perfectly, helping me avoid being sent to A&E and likely admitted. People are often quick to criticise the NHS when things don’t go as expected, but my experiences highlight how well it can work. Both of these doctors deserve a great deal of praise and thanks.

Sorry to say, but there is nothing urgent about this service. Sat and waited for 3 hours with my Dad who has dementia. Made it clear that he has dementia and has a limited time frame before becoming confused. He was not assessed or even looked at in that 3 hour period. I asked where he was on the list, only to be told there was no list. However, when we left without treatment I informed the receptionist we would be leaving and she kindly informed me that they would remove his name from the list. Shambolic organisation!!

Because I was bleeding I went straight in. Anya did a brilliant job of dressing my thumb. A brilliant service. At times like this you appreciate what your taxes pay for. Thank you to the NHS.

Could not fault them at all, couple of hours wait, but to be expected. Dr was fully clear with what was happening, very calm and kept me calm, nurses where lovely aswell. Even though I was in a lot of pain they all made me feel at ease. Thank you so much! Superstars!

Very poor. Appropriate questioning and use of diagnostic tool (x-ray facilities and a more appropriate clinician) would have led to accurate diagnosis. Appropriate questions were not asked by triage nurse and appropriate screening (e.g.hearttrace ECG, use of stethoscope) not carried out. ray facilities and a doctor were available at Beverley and should have been used. Too near to closing time I suspect. 6 hours wait at Hull Royal, but triaged immediately by auxiliary nurse ECG and blood tests.Doctor's first step at Hull Royal was listening to chest and x-ray and appropriate questioning. A specialist blood test to clarify if a blood clot had occurred would be available if necessary. But proved not to be as chest infection was causing acute pain in the right chest. I would suggest CHCP use the model of HRI i.e. auxiliary nurses supervised by doctors, and using appropriate technology) rather than the (very high cost) nurse practitioners replacing doctors at Beverley UTC. In future I would go straight to HRI, very very long waits, but all diagnostic tools and doctor availability. And eventually accurate diagnosis. .