Rydings Hall Surgery

make sure you aren’t booked in with Dr Wilkins.. I Was suffering with symptoms for nearly 2 weeks including vomiting, coughing fits, painful abdomen, blood in urine, fever - u name it. But this man was not interested one bit, I walked through the door feeling really anxious about my health and was greeted with “ah so you’ve got the lurgy then” .. I continued to explain my symptoms however he just spoke over me multiple times and basically didnt care about what I had to say I couldnt even get through half of my symptoms - next to examine he was pushing down on my abdomen aggressively so when i told him it was really hurting and to be careful he said “mmhm” making me feel like i was overreacting. Anyway he gave me uti medication before he even confirmed test results.. was supposed to give me the results the next day and suprise suprise it was down to me to chase down as nobody contacted me. Even better, my results showed I didn’t infact have a UTI at all.. (which was obvious considering you don’t have chest pain and cough with a uti that doesn’t take a degree to have that) knowledge. I’m not the first I’ve had at least 2 separate discussions regarding this doctor and both said the exact same thing “he ignored me and rushed me out”. Reception staff however - the only good thing I can say about this place. ❤️

The team here are clearly under pressure. Some of the staff are very good, you sense that they might be wonderful if they had the time to care properly. As someone who works in healthcare, I am aware that you can’t offer your best when you are constantly overwhelmed by workload and not given enough time to do your job. That being said, it is absolutely unacceptable to care so little about patients that you just fob them off. To have zero professional curiosity, even when patients are deteriorating in front of you, even when they are at their wits end. We had a medical event in our family, one so serious that it was genuinely down to luck that they survived. Now we have changed surgeries, it is becoming apparent that this is something that could have been caught years earlier. In fact Rydings Hall had the information they needed, if they had not ignored it, or even if they had taken our concerns on board. As a taxpayer, I don’t believe in suing the NHS. I’ve felt it is so wrong to try for compensation, and I still do - I just wouldn’t. But oh my, how I can now see why people have done it. Watching your loved one go from healthy and happy to being a few minutes from death - and you *still* get disinterest from the doctor. You know which doctor I’m talking about, if you attend Rydings. Everyone knows. His colleagues should have stepped in years ago. I understand that some people are hypochondriacs. I understand that some people are not honest. I understand that in medicine, the most common answer is usually the right one. If you hear hoofbeats, think horses, not zebras. That’s what we’re taught in healthcare. But not every time. This surgery will be the one who misses the cancer, misses the big one. I had a friend (not from this surgery) who was told her sudden inability to operate the washing machine was “the menopause”. That’s what happens when doctors aren’t curious or listening. People can die. Other family members have been treated in different but also terrible ways at Rydings Hall. Put through emotional distress again and again as they battle with a chronic condition, associated anxiety and crushing depression. A developmental disorder which they had to fight to get diagnosed, after being fobbed off twice. The treatment from the surgery has made their condition worse, made it such a stressful experience to get help, that they began to have panic attacks before attending. We have profoundly hard of hearing/physically disabled family members. Still, the only way to get an appointment is ring the surgery or walk down. Autistic people must be seen face to face for something that a pharmacist can prescribe online, no matter if you are clear that it will distress them. When they have failed to respond to a query, you drive over and no one can help. You are asked to “pop back”. As if leaving work and travelling to the surgery is a bit of fun. How do those who can’t afford bus fares manage? Again, I understand there are pressures on general practice. Someone has to be the gatekeeper of society’s funds, and it falls to GPs. But, this is a family who are educated and able to defend themselves. I absolutely shudder to think about other, even more vulnerable patients. I hate to think that one day, our child may be dependent on a surgery like this for his care. For very different reasons, our family are each *very* lucky to still be here. And it is absolutely no thanks to this surgery. Perhaps you think this is exaggerating. I’m afraid not. I had been so concerned for our GPs, in their difficult circumstances. But then you see how things are running in another surgery and that feeling turns to absolute disgust that you ever let yourself be fobbed off repeatedly, have your dignity broken, and come incredibly close to losing people you care for. Not because of a mistake that could happen to any doctor, but because of long-term choices by poor doctors. If you are struggling with Rydings Hall Surgery, you can choose a new GP. They will guide you through the process.

Some of the staff answering the phone only give one-word answers or very brief responses that don't encourage further conversation. Seems like not interested for your concern

My family has been with this practice over 20 years & has always been treated with care & respect by all. Timely appointments, thorough, compassionate. All interactions have been polite & professional. Highly recommend.

All the staff here are helpful and friendly and if you speak to them respectfully they will go out of their way to accommodate you. I also work for the NHS and are often spoken to rudely the staff deserve to be treated with respect and they are extremely helpful and understanding at this surgery