TGI Fridays - Meadowhall

Absolutely dreadful from start to finish. Boneless wings with barely any sauce, some pieces hot some Luke warm. £19 burger came and it looked like a kids meal, 2 patties which even together shouldn't have qualified as one burger, chips which were the portion size of a small fries from McDonald's, asked for it with just onion and it arrived with everything on, it was luke warm and we waited 50mins for that rubbish. Daughters meal came and the corn was freezing as though it had just come out of the fridge and again chips which were half the portion of a small fries. We asked for ketchup which after waiting 6 mins still didn't arrive, asked again and still took a further 3 mins. Why didn't you complain you ask, well if a staff member had returned immediately with the ketchup then I would have but we had waited nearly 1hr and at this point my daughter had enough of waiting. We mentioned the corn and they then brought her another which this time had obviously been nuked in a microwave and was that hot it was inedible for quite some time and even then it was like overcooked mush. At no point did anyone ask if everything was OK and we even heard someone near us complaining and the manager tried to tell them it was their fault for not saying anything, which they had. Surely this level of service and quality of food isn't cost effective over supplying good quality food with decent portion sizes and receiving no complaints. We have used TGI Fridays for years and I must say I have noticed a decline but that yesterday was utterly disgraceful and we wont ever visit again unless the offer a food quality promise and service. I look forward to receiving a automated generic e mail back as they can't even respond to your dreadful e perience personally.

Recent visit during the school holidays. Bar far the worse restaurant experience of my life. Staff are extremely rude, service was slow, the wrong orders were taken. No drinks were offered as a refill and the quality of food was awful. All main meals came out cold except my sons. Cutlery was dirty and there was a massive wait for anything even the bill. When I spoke to the server about this she starting having a go at me, and told me she was only 17 and I needed to give her more slack!! Will not be visiting again.

The music was the only good thing. Don’t have any kids menus, they’re online only. Except in Meadowhall there’s no signal so how do you access that?! The ribs were cold, not glazed, didn’t have the Fridays sauce, chips undercooked. The children’s meal for the toddler was scalding hot on the other hand and placed directly in front of my 2 year old… there was no cutlery and when asked said it’d be brought soon but was bought out after all meals had been served. The waitress was young and clearly inexperienced, she was slow to serve, slow to sort out drinks and had to be asked three separate times for cutlery before she brought it. (The place was not busy). When I explained the problem with the food replied “you should have told me straight away so I could have done something about it”. When I told her 10 minutes into the meal when asked if everything was okay…asked for the bill and card machine, went to change 2 babies and came back and still not there with card machine… when if finally arrived included a 10% service tip!!! Would not recommend. Definitely not the same Fridays quality we’re used to.

Absolutely terrible experience earlier today. Arrived and was asked to wait for a table to be cleared - was easily double digits of spare tables, already made up. We didn’t say anything and got a drink at the bar and was seated around 20 minutes later - on a table with crumbs all over it and all over the seats. Again, we let this slide. After a good 20 minutes more of being ignored, we waved over a waitress to take our order who immediately declared that she didn’t know what was going off as she had just returned from her break. We waited at least another 20 minutes - could see waitresses huddled in corners chatting between themselves. We were not offered to order other drinks. Our shared starter finally arrived and was dumped down on our table on top of a pile of menus and napkins - “here you go guys here’s your starter”. She turned to leave and I said please can we have plates. She snapped back at me loudly yes of course I’m going to give you plates just give me a minute. All the tables around us went quiet and it was very embarrassing. We felt the food and it was all stone cold. Completely cold! Must have been sat on the pass for 10 minutes to be that cold! We got up to leave and refused to pay, only to learn that it was THE MANAGER who had served us and spoken so rudely. Honestly, this place has no hope looking at all the other reviews too. TGI’s used to be famous for excellent service, but it was horrendous today. There is just no excuse. There was ZERO need to make us wait for a table. No excuse in a restaurant for cold food - ever! And basic human decency and manners are expected at the very least. I will never set foot in a TGI’s again after this experience. Ended up eating in the food court downstairs where it was busy but at least the food was warm. The manager needs to go and the whole team on review whilst being retrained by someone who knows what they are doing.

I have been a regular at TGI’s over the years but will not be returning on today’s performance. Booked a table and still had to queue at the front of store to be seated. Waited 10 minutes to be offered a drink and take an order. Further 30 minutes to receive food. Ordered side order of Onion Rings which were delivered cold. They were sent back. My wife ordered a beef dip sandwich, which was also cold and should have come with a pot of gravy but was poured cold over the sandwich, but she didn’t want to create a fuss and so kept quiet about it. We specified that it was to celebrate a birthday on the booking which was never mentioned. Our server barely raised a smile let alone make any conversation but was very happy to chat to her colleagues and as we sat next to the waitress station this was overly obvious. Would have dessert but wasn’t asked. Don’t want to name our waitress on a public forum but I am happy to discuss with a manager if they wish to contact me