Car City UK

Avoid and save yourself all the hassle Iv had and others looking at the terrible reviews they have already. Part ex my Audi A3 for a BMW X4. Told to collect it on the Wednesday they untaxed mine and changed ownership of my Audi to then tell me my new car wasn’t ready and needed a part to the rear arm. Then expected me to take the car which needed the part home and they would then collect it and take it back to the garage (30miles away) to repair and drop it back off at some point. I then had to suggest giving me a courtesy car which they did, sadly it had no fuel in a low adblu warning and two really under inflated tyres with warnings on the dash , From the Wednesday right up until 5pm Friday I never heard from the garage no communication at all with what was happening. Then 5pm Friday rang me to ask if I wanted the car dropped off or not as it was “all sorted” which I said yes to. Then while waiting for it to be dropped off I realised I’d not seen the mot certificate so I’d searched for the MOT cert online, I found that the BMW had 2 recalls on it so the dealer is illegally selling the car to me so I refused it when he got to my house , as why should I have to then put the car in to the bmw garage for repair when it should already have been done. Told them I want the money back and they refused to pay me until they got their courtesy car back. They collected their courtesy car 10 days ago and still no refund has been sent. 2 weeks since I had my Audi taken under the pretence of my new car being ready and still no refund. They have my bank details as Iv emailed the details to then and have even had the finance broker speak to them about paying me my money back but still withholding my money. Looks like I’ll be going down the legal route all because they can’t treat customers with any professionalism and pay back money that is owed. Zero communication. Nothing but lies don’t waste your hard earned money at this place.

Who doesn’t love reading a good horror story? Well here’s mine I bought this car from car city nearly 2 years ago, at the time it was a god awful experience to start with but they were recommended to me by a friend of their staff so I took my patience 3 months from purchase to this car being on my drive way and that was just a starting point. It had “minor body damage” according to their salesman and “would all be fixed” was it? Take a look at these pictures under my cars bumper. I was told countless times that the car was getting new headlights, a new bumper, the works and like I said, I was patient as hell. Now here I am 2 years later getting the car ready to sell and decided to just realign the bumper and headlights as they were a bit off and seemed like an easy job, and if anyone wants to see, there’s evidence within a couple months of my purchase of me telling them the bumper began to sag. Now I’m no mechanic so I’ve taken the car to a friend of mine to give a hand with this repair. Well I’m typing this as he is fashioning new brackets for the headlights because there isn’t any, there also isn’t any for the bumper at all so we’re going to be here a few more hours repairing it and fashioning new ones from aluminium we had lying around. No doubt the ensuing response to myself will be “you signed a paper to say you were happy” and “why did you leave this 2 years?” Well, I did sign a paper to say I’m happy and they knew I wasn’t a mechanic, I’m a property developer for Christ’s sake, the signed paper also says that they replaced all these parts so don’t try give it the big one lads because I’m not here to try get money from you, it’s been two years, I’ve got no gain here. I simply want to warn everyone that it isn’t all sunshine and daisies with this company and I think the funniest part is the headlight washers that got ripped out by their mechanic, wiring and fluids supply being cable tied shut and stuffed behind the wheel arch cover all to be glued shut. Mad. Can’t wait for their response be it direct to my mobile or this review. I’ll be sure add it on like the only new part to this car that they put on, the grill.

Couldn’t fault them before you give them your money but as soon as they do all communication became such hard work having to ask for constant updates regarding a service prior to picking the car up which I’m certain never happened. I found an old bodge repair job on the cars trim so when I contacted the guy I dealt with he told me to ring the shop, shock nobody answered. Couple weeks go by and the turbo goes I’ve not even drove the car 1800 miles and I’m left dealing with a turbo repair job and shock once again nobody answers the phone or calls back. Honestly such a dodgy garage, they definitely know what they’re doing selling all these cars with faults on them. I’ve heard so many story’s about cars like mine from this garage, I should’ve known better buying a car from here, and sadly I definitely won’t be the last either. STAY AWAY!

I would just like to say a massive thankyou to simon and Trevor at car city uk catterick. Upon arrival, I explained exactly what I was looking for and was offered a range of vehicles that truly catered to my needs. The level of customer service and aftercare has been outstanding, and I would highly recommend them. For once, buying a car felt like a pleasure rather than a chore. Once again, a massive thank you for genuinely listening to a customer’s needs.

I waited 1 month to leave this review, i bought an audi rs3 2022 from these guys, the sale was simple and straightforward. But the after sales was excellent, amanda in the after sales responds within a hour to any issues u may have. She was brilliant. I had 2 small issues, one with a parking sensor and one with the alloy wheels. They asked if theres a local garage that can do these small jobs. I got them both sorted myself and mario (the owner) authorised both repair jobs and i was fully re-imbursed within hours of the job being complete. Things will always go wrong with cars, but its how you deal with it as a business that makes you stand out from the rest, and these guys were excellent. Also when buying the car, i told trevor (sales rep) il be getting my own extended warranty with audi, and he did not use any pushy sales tactics to sell it to me, they agreed to my wishes. Will be back in 2 years for my next car.