Hollyns Health & Wellbeing - Clayton

Awful. They keep taking my medication away without notice, even my statins were stopped and said they needed to review but didn't even test my cholesterol levels. The appointment before about them getting to take my back medication away I've been prescribed for life, it was a nurse who made the appointment and was so eager to tell me I've been doing nothing to help myself with it !! even though I've re trained profession, changed my lifestyle, do daily exercises. Disgusting. This surgery is rotten !!! Came worst in Bradford in the recent T & A local paper review

Linda bland. Its just horrendous trying to get an appointment with a doctor. 27th in queue got to 7th then call failed. Rang back 47th in queue. Just not acceptable I won’t go on. Something needs to be done. It’s very worrying I’m 75 and ended up seeing a physio as doctors were at full capacity 🤦‍♀️

Never had a problem with the surgery. Quite easy to book in with the nurse for depo injection. Receptionist is helpful and any issues with repeat prescriptions are sorted out. It is very rare I have an issue with anything at the surgery

I wasn’t able to speak to the doctors, about my infection since the operation so called 111. Had antibiotics to now having developed a secondary infection and again I couldn’t speak to the doctors so 111 was called they sent a message to my doctors so Me and my mum waited for the doctors to call back at 10 past 3 and they never did. Just spoken to the receptionist and the doctor apparently tried to call me this is not true I’ve checked my phone log and had it on loud. 111 have advised to make a formal complaint which is what will happen. I would never shame a doctors surgery or be aggressive over the phone but now having to deal with the stress of my care needs not being met is unacceptable especially when it’s a secondary infection. I feel I’m left with no choice but to make a formal complaint.

Received a text informing me I needed a medication review with a nurse. Telephoned the surgery and was number 3 in the queue (11.45) and was connected within 10 mins. Very helpful receptionist who managed to handle my request without problem. My appointment was booked for a month”s time however as this is not urgent I am happy. Credit where it is due. Thank you.