Auto Select Warranties Ltd

I’ve had an outstanding experience with this warranty company from start to finish. Their customer service team is knowledgeable, friendly, and genuinely committed to helping customers. When I needed to file a claim, the process was quick, simple, and completely hassle-free. They communicated clearly at every step and handled everything with professionalism. The coverage itself has been reliable and well worth the investment. It feels great knowing that if anything goes wrong, I’m protected and working with a company that truly stands behind its promises. I appreciate their transparency, fast response times, and overall dedication to making their customers feel valued. Highly recommend this warranty company to anyone looking for dependable coverage and exceptional support!

Car developed a fault whilst being delivered. Called this company and initially it sounded promising. Take to a VAT registered garage and get a quote. So I did. Over 24 hours later they respond, so not within their time promise. They then found an incorrect part and suggested this was supplied. They wouldn't accept that it was the incorrect part, as per other reviews, rudely and bluntly insisting I was wrong. I wasn't. Part they were trying to supply was for a manual variant of the car, and supplier had incorrect OEM number listed. Managed to persuade the dealer to just sort, which they did. So no pay out here, unless the dealer managed to negotiate! Second issue. EML On. Take to garage for diagnosis. Send quote to them. Now I confess, I did just authorise the garage to proceed, which is against their procedure, but my thinking was this: * The vehicle was always going to be fixed. Paid for by the warranty company or not. * As they seek to pay the minimum possible, they would never have paid the invoice total. They would have paid £75 (maybe) for an hours labour, and about £30 for a cheap aftermarket part. * Waiting for authorisation therefore, adds no value to the process, as if they didn't approve, I would have paid. * If they had approved, I'd have still paid the difference between what they would have paid and the genuine ford part and difference in labour rate. They then voided the claim as I was out of process. Not a penny. I'll leave readers to decide how they feel about this, but for me it's pure payment avoidance. I accept that I am technically in the wrong, but hey, they can fail to respond in 24 hours as per the first claim. So I get that to make money they need to pay out as little as possible, but crikey, they take this to an extreme. Please also observe the condescending response they will no doubt offer to this review, as another example of their customer service. I'm sure it will make for good reading.

Im greatful for Autoselect warranties help. I had an issue with my car going into limp mode and cutting out. My garage told me the issue was my DPF, Turbo and manifold. My warranty claim limit was £1000 and my garage quoted me £2400. Auto select picked up my vehicle and took it to one of their known garages who did a carbon clean and changed the Turbo and regenerated the DPF. It all cost £1330. They paid the £1000 and I paid the shorfall. I was happy as couldnt afford such a large shortfall my garage quoted. The only issue I had was waiting on call backs from the repair department as they were always busy. But as I got my vehicle back within a week, I was happy.

Find any excuse to refuse the claim. Even put words in the mouths of the garage carrying out the repairs. The fact that you have to have the claim approved before any work is carried out is absolute nonsense, who in their right mind takes a car apart to put it back together before the repair is complete. Company is a joke. DO NOT USE!!! I did follow the process, I also called you to let you know that the garage was busy and that the estimate wasnt going to be within the 14 days I was told it wouldn't be a problem, something you forgot to mention in your reply to me here. I did not authorise the garage to carry out the work. I wasn't aware the repair had been carried out until you rejected my claim. The car is still in pieces to so its not even completed. Why should I listen to the phone call you had with them, you're taking their word that I authorised the work to be done when I didnt so I will take their word that you bullied them into telling you that the part was worn. And as per your reply putting words into my mouth i now fully believe them. Twisting everything to suit yourselves. See people this is how they treat their customers, seriously stay away from auto select warranties

Twice now I’ve tried dealing with this company. Garage wanted to change the pi��on gear. Got an email off this lot saying that it was not covered. Told them sorry but it’s in the list for what’s covered. Just kept being abrupt with me and ignoring emails. It got so annoying the amount of times phoning them that the just gave up and paid myself. Please, if you do need to take extended warranty out. DO NOT USE AUTO SELECT WARRANTIES.