Off the Grain

Ordered a coat rack which arrived in good time for a hand made piece. It’s of great quality and has really smartened up my hallway. Polite friendly communications too 😊

Great service all round. Easy to order online. The pictures are very accurate for the products. I think the quality of the product is very good and therefore well worth the slight wait given it’s made to order! I am sure I will be purchasing more products in the future! Thanks.

Lovely coat rack, very well-made, and has been much admired. I appreciate that it's a small business and everything is made to order, but it might help if Off the Grain indicated that there might be delays in production and delivery. I had to chase them, but their response was quick and the item then arrived. I also received personal follow-up to make sure everything was OK. Overall, happy with the experience; would use the company again.

I ordered two shelves from Off the grain on 19 Oct, the delivery was delayed and I had to contact the company. Upon receipt of the products, one of the brackets was bent and the other was rusty. I then had to contact the company a second time for replacement bracket, what I received was completely the wrong size. I ended up receiving a text message from the owner Dom who promised to rectify the situation by dispatching replacement brackets. I reached out and sent a text when nothing had arrived and he told me to contact his head office, I did that and to date I have never received any kind of response or the supposed despatched brackets. Wouldn’t recommend this company at all, from the quality control to communication I’ve had a pretty bad experience.

Unfortunately I had a poor experience with this company. I ordered a monks bench in November 2024 with an estimated delivery time of 4-6 weeks. Six weeks came and went and I hadn’t heard anything so I contacted them and was told it was ‘booked into production this week’, another four weeks pass and still no sign of the item. At this point I am told it is on its way back from the spray booth and dispatch is ‘expected soon’. Another 4 weeks pass and still nothing (now 14 weeks since ordering!). At this point I suspect I’m never going to receive the item so I leave a negative review. This prompts an email and phone call from the owner asking me to take down the review until I receive the product and that he will ensure that it is dispatched in the next week. He also informs me that the delay was due to flooding in their factory at the start of the year, why this couldn’t have been communicated earlier I don’t know. Delivery was made the following week as promised, however that was also a hassle. The driver said it had been booked as a one person job but actually needed two people - I was working from home at the time so had to rearrange a client call to assist bringing in the item myself (from several hundred yards from the house due to the truck not being able to access the driveway). This is very poor, for me it was inconvenient, but for someone who would have been unable to carry such a weight I suspect it would have meant failed delivery and wasted time. I’ve had the product a few weeks now and whilst it looks nice the quality is quite poor. Already the wood strips around the edge of the bench are coming away as shown in the picture and other parts look a bit rough around the edges or where nail gun holes have been filled in All in all I think it’s very poor that only when after leaving a negative review that I got any traction with my order - combined with the nuisance of delivery and the less that stellar quality of the product I would not recommend nor order from this company again.