Catalina of Stanningley

My daughter purchased a car from here and the sales process was really good but once the sale was complete it’s been a different story. The first issue was the service history, the garage told us a service was carried out before it was sold but there’s no proof as it couldn’t be loaded onto the idrive, we were told we would be supplied with a service book that would be stamped for proof of this and still after numerous phone calls we still haven’t received it over 3 months later. The second problem was the car was reving high, the car went to the garage for this sorting out but came back 2 days later with the same problem. We were told it would have to be re booked in and go to a specialist for the problem fixing, again still no phone call. Overall not impressed and wouldn’t go back.

Excellent service start to finish. Very friendly and helpful without being pushy. Saw this advertised online, went to view it, picked it up the following morning. Offered a fair price for my old vehicle which took the hassle away from having to sell my old car. Very happy customer.

I bought my BMW from Catalina of Stanningley and had a great experience. Michael was very helpful and always replied quickly to my questions. The service was fast, professional, and smooth from start to finish. The car was very clean and exactly as described. Highly recommended for great service and an easy buying process.

Smooth and straightforward purchase. The car I’d arranged to view was ready and waiting for me to take it on a test drive as soon as I arrived. Queries about MOT advisories were addressed and confirmed that these had been fixed. No pressure to make a decision. Car was checked over by mechanic the next day and promptly ready for me to pick up. Excellent service. Thank you

We bought a Ford eco sport from Catalina of stanningley didnt even drive it only dropped children to school within a week the car broke down they sold a faulty car The car broke down within a week of purchase stopped on roundabout didnt start for few minutes had to call our break down cover every time and then to dealership garage. under our warranty we were told would get courtesy car if car breaks down which wasn't given. The car was repaired by them as per them it was battery issue which was clearly not they replaced to new one. On the way back home broken down again 2nd time on traffic lights same error steering malfunction wont start 4 cars behind putting my family life in danger. After I called the dealership to complain they said sales team will call no one called waited whole day had to call again the service is pathetic and appalling finally Hannah after sales team texted on wats app who didn't help at all were told they would examine the car and issue refund after 10 days. After 2 days get text to pick up the car its fixed and they did a new fob and car is all good ford card have issues the car was not reliable and we refused the car which was faulty and not reliable which we requested for exchange with the same price. Under the consumer act 2015 we should get a full refund was sold a faulty car which broke down 3 times within 1-3 weeks of purchase. We wanted a car urgently we were so stressed with school going children we had no other option since they refused the full refund or exchange we had to sell the car to them which they deducted £2000 out of total amount totally rip off. If this matter is not dealt with promptly and appropriately will complain to trading standard and will go to court i need my hard earned money back we trusted your dealership. This is completely unacceptable. This experience was distressing and an absolute disgrace.