Howdens - Goole

Best kitchen ever .go and try to see massive variations of kitchen designs and bedrooms wardrobes as well

As a painter and decorator and handyman service, I went into howsens Goole to buy 2 lengths of kitchen worktops. The lady explained that I couldn't buy from there, I said I'm happy to create an account but she would not do it, said I should ask a friend who had an account to buy it for me. I was really embarrassed and disappointed. Funnily enough... A few weeks before there was a really nice lady from howdens in the carpark, who approached me to try to get me to open an account but I was too busy too.

When the kitchen arrived it was apparent that a lot of the order was wrong. This stopped the progression of the install on day 1. To correct the order the joiners made 3 journeys to the Goole branch on the first day to try and continue with the install. Then they realised that most of the delivery was different to what was ordered. I could list everything but in simple terms the carcasses and appliances were correct. Most other things were incorrect. Some examples are: • Fridge is a 50/50 the door that came was 70/30 • Wrong colour doors • Then when the new ones arrived, they were gloss not matt • End panel to island wrong – had to join looks unsightly • Corner moldings wrong colour • No cutlery draw • No led lights • Finishing caps for doors missing • Depth of wall cupboard impractical on design • Stainless steel bottom trim for oven missing (Howdens believe its OK to see the carcasses, which is completely different colour under the oven?) Still not corrected. • Noisy extractor fan Cost of kitchen = £10,000 without intall! An extra day’s labour was needed to complete the kitchen. The joiners came back at the weekend to complete. The extractor fan was not working correctly. It was extremely noisy, so much so that you can not use and have a conversation. It makes no difference what speed it runs at; they all make the same loud noise with no extraction notable either. This eventually was replaced. Also the finishing caps that cover the holes in the insides of the doors. These have been asked for many times, both through me and the joiners. It has taken several calls to receive these. Another point that I find concerning is after I voiced my dissatisfaction with sales person who dealt with us, I specifically asked for a call from his manager to discuss my complaint. I made it clear I did not want to have call and chase myself. I did not received a call. I had to write an email to complain. This prompted several conversations with Katie the manager. I wanted to be compensated for the extra costs for the install due to Howdens numerous mistakes. This came to hundreds of pounds for 2 joiners to finish the job on a weekend. All I was offered was the delivery fee. I refused this and asked for her area manager to contact me. 2 months later I am still waiting, no-one has contacted me which I think is very disappointing and shows a complete lack of accountabilty and how important their customer experience is to them. I am now seeking advice to recover my financial loss through court. My advice is go elsewhere.

Just like to congratulate Joanne Batho and the rest of the team at Howdens Joinery Goole. Joanne you did such a professional job of discussing our options and designing the kitchen; offering a lot of helpful advice too. Brad Leister has fitted the kitchen with no issues whatsoever, they too said you are very good to deal with from a fitting point of view too. Thank you for such a hassle free service and it made buying a kitchen from you a very rewarding experience. Owen & Viv Lister, Epworth.

They really are the most helpful and pleasant people. Highly recommend