West Mount Vets - Halifax

Unbelievably kind and compassionate out of hours service for our family dog who despite all their amazing efforts couldn’t be saved. The kindness and consideration of Helen (the greatest vet alive) towards our teenage daughter was so appreciated. We came away with paw prints on a card, some of his hair and all the cremation details were completed as a family. The total costs were more than acceptable and as a family we can’t thank you enough. Highly recommend this practice the difference they made on the day cannot be measured. ❤️

Such kind and friendly staff from the receptionists to the vets. Especially the lady I spoke to on reception today. Every time I have been in everyone is just so inviting and lovely! I also love how the vets always take time to make my anxious dog feel better as he hates the vets! Can’t recommend enough ❤️

Absolutely horrendous and stressful experience. Never again will i use or recommend this vet to anyone! Took our elderly cat who was having issues with her mouth/ teeth to be told without much examination at all a couple of months back, that she needed a dental procedure and tooth extractions at a significant cost. Eventually got her booked in following lots of hassle due to being told one branch of the vets didn’t have the xray equipment needed, then another branch had that equipment but didn’t have another piece of equipment needed for the procedure - this was hassle in itself before we even got started. The day of the dental surgery came, my partner and i were extremely anxious due to our cat being almost 15 years old and we understand there is a higher risk to the anaesthetic for elderly cats. Arrived for our appointment and were asked to wait as i expected, though i had expected this to have been a few minutes given we were booked in for a procedure. 30 mins passed from the time of our appointment without us being advised anything by the reception. I had to ask the receptionist how much longer we should expect to be waiting as our elderly house cat was booked in for surgery first thing, we had been waiting 30 mins already and she was getting more and more agitated and stressed with the situation and being stuck in her cat carrier for the length of time which she had. We were concerned and anxious enough as it was with her having to go under anaesthetic and we were becoming even more concerned that this additional stress would bring further risks. We continued to wait until 40 mins had passed, at which point my partner and i decided we were unwilling to risk letting her go under anaesthetic in the stressed out state she had ended up in, so we advised reception and left. We phoned another local and independent vets practice from the car park and got an appointment for them to see her right away - took her straight there after she had calmed down in the car. That vet ran full blood tests along with other additional tests he suggested given her age whilst we waited. Those tests revealed a massively over active thyroid which we were advised the pre surgery blood tests suggested by west mount would not have identified and that putting her under anaesthetic without getting the thyroid under control first would have posed significantly higher risks for her. We are still being seen by that vet, have returned home with lots of medication that wasn’t even suggested by west mount and we need to get her thyroid under control before proceeding with the dental. We came so very close to having her put under the anaesthetic (literally sat in the waiting room!) as we had trusted the guidance given from west mount and had we proceeded we would have had absolutely no idea of the increased risk we were putting our little lady under! Since seeing the new vet, i’ve felt much more comfortable and felt like that vet has actually spent time with our cat (we were there about 3 hours in total), he has shown an interest and shown actual care, completed various procedures, which West Mount never even suggested, in order to fully understand what our cats issue actually is and how best to deal with it before just jumping in to dental extraction. I am so glad we didn’t leave our little old lady with West Mount and put her at the undue risk which we very nearly ended up doing due to following their ‘advice’!!!

Visited today, which was not a happy visit but the care we received in the practice was brilliant. Our young cat was brought in after being hit by a car. He was seriously injured. All of the staff who saw us were so kind and understanding, there was one lady (who's name I did not get) who talked us through everything, gave us all of our options, answered all of our questions and gave us time with our cat. We unfortunately ended up having his put to sleep, which was heartbreaking, however the treatment given to our cat and the care they showed us was great-we really appreciated it.

2 of my fur babies were kept in here last year when they were seriously poorly. The staff there were amazing, they gave them lots of attention, as well as keeping me regularly updated on how they were and what they were doing treatment wise. Even stressed and worried sick I was still reassured that they were in safe hands ❤️