Senior Support Engineer

<strong>Location:&nbsp;</strong>Harrogate&nbsp;<br /><strong>Contract type:</strong>&nbsp;Full time&nbsp;<br /><strong>Hours</strong>:&nbsp;40&nbsp;hours per week&nbsp;<br /><strong>Salary</strong>:&nbsp;&#163;40,000 - &#163;45,000 (depending on skills &amp; experience)&nbsp;<br /><br />Comms Design Ltd, part of the Unipart Group, is a cutting-edge engineering design and manufacturing company that specialises in electronic product development. Our expertise extends to a range of capabilities, including embedded and application software development, mechanical engineering design, electronic hardware design, state-of-the-art radio coverage planning and simulation, training, support and maintenance, end to end product development.&nbsp;<br /><br />We are now recruiting for a Senior Support Engineer to join our busy team to provide technical leadership in production and support, and also overseeing the assembly; testing; and repair of Comms Design products.&nbsp; The role will report into the Operations Manager and will be based at the Comms Design offices in Harrogate.&nbsp;<br /><br /><strong>Key responsibilities of the role include but are not limited to;</strong><br /><ul> <li>Act as the escalation point for the Company production/support technician(s) on complex builds, repairs and testing.&nbsp;</li><li>Oversee the production testing, ensuring compliance with documentation and standards&nbsp;</li><li>Lead continuous improvement activities where recurring faults occur to find the root cause, driving corrective actions and/or design changes.&nbsp;</li><li>Support New Product Introduction (NPI) with feedback on manufacturability and serviceability to the Company Engineering Design team.&nbsp;</li><li>Coordinating and conducting the testing of key product circuit boards as they are delivered from suppliers.&nbsp;&nbsp;</li><li>Participating in formal testing, including factory and site acceptance testing of project deliverables.&nbsp;</li><li>Conducting periodic reviews of key components for obsolescence and reporting any issues upwards.&nbsp;</li><li>Provide guidance and technical mentorship to the support technician(s).&nbsp;</li><li>Ensure team collaboration and knowledge sharing.&nbsp;</li><li>Provide technical support for returned equipment and customer issues&nbsp;</li><li>Conduct detailed failure investigations and prepare reports within the Company ticketing system.&nbsp;</li><li>Liaise with customers and project managers on technical escalations.&nbsp;</li><li>Develop and refine test procedures, work instructions, and build processes.&nbsp;</li><li>Identify opportunities for efficiency, cost reduction, and quality improvement.&nbsp;</li><li>Contribute to component lifecycle management and obsolescence reviews.&nbsp;</li></ul> <br />Candidates must be qualified to degree level in an Electrical/Electronic&nbsp;or engineering related field, and must have experience of support engineering/technical support/electronics repair.&nbsp;<br /><br /><strong>Candidates must also be able to demonstrate the following criteria;</strong><br /><ul> <li>Experience of electrical and electronic components including assembly of products containing electronics.&nbsp;</li><li>Proven experience in diagnosing and resolving complex electronic issues (component and system level).&nbsp;</li><li>Experience in mentoring junior engineers / technicians.&nbsp;</li><li>Ability to develop and improve existing test processes and production documentation.&nbsp;&nbsp;</li><li>Strong written and oral communication skills for technical report writing customer liaison.&nbsp;</li><li>Able to deliver high standards of work.&nbsp;</li><li>Strong analytical and problem-solving skills.&nbsp;</li><li>Good hand-eye coordination and physical dexterity to carry out in-house soldering of electronics to IPC J-STD-001.&nbsp;</li><li>Willingness to learn and the ability to accept constructive feedback.&nbsp;</li><li>High degree of IT literacy including the google platform.&nbsp;</li></ul> <br />Initial interviews will be completed via video calls with successful candidates progressing to 2nd stage face to face interviews.&nbsp;<br /><br /><strong>Closing date for applications:</strong>&nbsp;31st March, 2026&nbsp;<br /><br />You may have experience in the following:&nbsp;Senior Support Engineer, Electronics Support Engineer, Electronics Technician, Senior Electronics Engineer, Production Support Engineer, Hardware Support Engineer, Electronic Repair Engineer, Test Engineer, PCB Repair Technician.&nbsp;&nbsp;<br /><br />REF- 227 420