Southlands Care Home - Bupa

My sister has been a resident in Southlands for nearly two years. My sister has her ups and downs, however the staff know her very well and support her in all her daily needs. I visit two to three times a week,the staff keep me informed of anything I may need to know, they are always friendly and helpful even when busy and spend time to listen to me if I'm feeling worried about anything. There are many activities during the day and themed evenings that all the residents are invited and encouraged to join in. I cannot praise all the staff throughout the care home enough for their kind attention and empathy.

We cannot thank the team at Southlands Care Home enough for the care and kindness. From management through to every member of staff, their compassion and support—especially during what has been a difficult and emotional time—has meant the world to us. Not only have they treated my grandmother with genuine warmth and respect, but they have also shown great kindness to our whole family. Their thoughtful communication and willingness to support us throughout have made such a difference. The home itself is beautiful, with a calm and welcoming atmosphere and lovely gardens. It truly feels like a safe and caring environment. We were especially touched by the effort the staff put into making her 100th birthday so special. The party they arranged was absolutely lovely, and it brought so much joy to her and to all of us. Their attention to detail and heartfelt care did not go unnoticed. We are deeply grateful to be part of such a supportive and warm community. Thank you all for the difference you make every day.

Outstanding care from everyone -cleaners to nurses, chefs to maintenance man and all the care staff. Lovely surroundings in and outside the home and friendly warm atmosphere generated by the staff.

I had to urgently find a care home with nursing for my father in January because his previous care home realised they could no longer meet his needs, despite promising 12 months earlier that they could and that he did not need to be in a nursing home. He is 89 and has advanced Parkinson's disease, so he is now a major fall risk. I visited two places which had a bed available. Both of them impressed me. One was BUPA Southlands in Harrogate. I decided to move Dad there because Susan, the home manager, told me that this year Southlands was going for an 'Outstanding' rating from BUPA's internal inspectors. She says they are more demanding than the CQC inspectors. Dad has been at Southlands for almost six months. They have been brilliant and it is such a relief. I live an hour away so I cannot just pop in, but I can rest easy knowing he is so well cared for. The staff are wonderful, both carers and nurses. It feels like a community - a big family and a real team. The affection they have for my dad is marvellous - several of them have told me how much they love him. They understand his condition, they keep him as active as possible, both mentally and physically, and they get on with things professionally and effectively. I've had direct experience of three other care homes, all of which have been short-staffed and overstretched. They have promised much and not delivered what they should have. Southlands is the benchmark - they show what is possible with committed leadership, proper funding, a healthy culture, and a genuine commitment to residents and their families. Thank you, Southlands team - you have been life savers. I'm tempted to mention names (you know who you are) but I won't, because I don't want to miss anyone out.

My dad had been at BUPA Southlands nursing home for two years before he sadly passed away peacefully on the 29th January this year. I wanted to post a review in his memory as I know how happy he was during his stay there. If you are looking for somewhere to place a loved one you couldn’t choose a better place than Southlands. I found the staff were kind, gentle and caring, nothing was ever too much trouble and they treated dad like an extended member of their family. In the two years dad was in the care of Southlands I never once felt anxious or worried about him as I knew he was in good hands, I can honestly say I did not feel this way when dad was in his previous care home. Big thank you to all the team who are brilliant and do a very difficult job.