Meanwood Health Centre

Always had a great service from this practice, reception and clinical staff have always been helpful, consistently been able to get an appointment, I feel like my concerns are taken seriously and get great advice. Thank you to the whole team.

I never write reviews regarding services etc, although i have to for this as I’m deeply concerned about the attitude of the staff hired on the phones considering they’re dealing with vulnerable people in society. I have never come across a more rude, patronising, sarcastic, cold member of staff, especially working as a receptionist in care. I’ve been with this doctors office for all my life, never had a problem, I call once in a blue moon, going years without speaking. I called this morning and Louise the receptionist answered the call, I told her I needed a sick note as I’ve had Covid and been bed bound, she asks me if I already have a sick note, I tell her no and she tells me I need to 7 day self certify. I tell her my sick note is for an appointment I can’t cancel and they require a sick note to be able to move this for me. She tells me she can’t as the doctors can’t prove I have Covid. I tell her I have a test I have done and if I send this in, can I get a sick note, she still says no. I tell her I have had a situation that has arisen in the past in which I’ve had to do this and I got my sick note, I was able to move my appointment, to which she replied “oh…so you do this often” attempting to patronise me. I told her we already established on the phone that I don’t have a sick note and no I don’t call often, I asked her if she had a problem. She was clearly taken back and flustered knowing she’d said something wrong, although with her tone and attitude, you could tell she had a problem the entire time. There are many kind hearted people in this world and it really concerns me that Louise has a role in aiding mentally and physically vulnerable people with the sour and patronising attitude she has, it’s genuinely uncomfortable. Even I feel uncomfortable calling the doctors now and not sure where to turn, that shouldn’t be the feeling I should get when I’m having to call services regarding my health. I have heard through numerous people that the receptionist is rude although I rarely call in and when I have, it’s been fine. Today was shocking, honestly the worst most rude service I’ve ever had anywhere and this is meant to be a doctors office dealing with peoples mental and physical well being. Very disappointed and concerned staff are fine speaking to people like this.

The perfect answer to deafness. I have received hearing aids, the infection is healed, the brain x-ray has been analized.

I attended an appointment with a podiatrist (Paul). He is very professional and knowledgeable. He explained in detail everything I needed to know. I felt that he genuinely cared about my situation. After the appointment I felt considerably less anxious about my problem. This is a refreshing change from my usual interactions with NHS staff. Kathryn Haley

Just been to see Orla a hand physiotherapist and she was lovely I spent 40 minutes with her and she made a thorough investigation into my two poorly thumbs ! she was very caring, knowledgeable and professional I have been to Meanwood HC on 3 occasions and always had a good experience Thankyou