PharmacyWise Heckmondwike

Every visit I make to the pharmacy is a fantastic experience thanks to Lucy. She consistently provides exceptional customer service, always greets you with a smile, and goes above and beyond to help. Her friendly, professional, and caring approach makes every trip smooth and enjoyable. Lucy is simply brilliant and a real highlight of the pharmacy!

I have finally had it with this chemist they are absolutely useless I use very strong medications and every month is the same, either they don't have them in stock or they never received my prescription,s and or they only have half of the prescription, so rather than delivering what they do have they decide not to deliver any of it. I can't get to the chemist myself as I can't drive anymore, then to top it off this morning my doctor sent a prescription for antibiotics this was at roughly 8.30 this morning and when my husband went to collect them we left it a couple of hours but they didn't have any in stock.and Wii not have them until tomorrow, I just prey they do have them tomorrow i have never in my life have I ever had to wait for antibiotics you don't get prescribed them unless you really need them to stop the infection. I will definitely be changing my pharmacy now as I have had another

1 star for the few polite staff at Pharmacy Wise Heckmondwike but unfortunately are over shadowed by new uneducated impolite staff that need an induction course in customer care, I also recommend to read the sign above their heads about respect. My wife called in to pick a prescription up and then subjected to patronising comments and spoke to like a child, we have used this pharmacy for a lot of years but will not again. Extremely disappointed.

Shocking service - or for the better word, the lack of it. When I arrived there was 3-4 customers already waiting but they all got their stuff within a few minutes. Then it was only me in the waiting area and I am NOT joking - the two women in the reception just kept avoiding eye contact or anything to acknockledge I was standing there with ,my prescription in hand. These two just did everything else BUT looking at me and carried on with their other duties.I got furious and left and got served next door at the Morrison's Well Pharmacy without an issue. Definitely wanted to leave a review and will report it too. Unacceptable!

Always helpful. I have complex and changing requirements which can cause errors but the staff quickly rectify these.