Big Chef

The food was mediocre at best. The salad was lettuce only and the pots of sauce were the tiniest you could imagine. The response was unprofessional and rude, also they said that I had 'no right to complain as the salad & sauce was free'. I responded by saying that these items were part and parcel of what was ordered and paid for and that nothing is actually free. I received an arrogant and offensive comment in return. Hopefully others can learn from my mistake- forewarned is forewarned.

★☆☆☆☆ Absolutely Disgraceful – Threatened for Asking About a Missing Drink I’ve ordered from this takeaway five times continuously. Every time I ordered a burger, it arrived as a meal with a drink, and I even confirmed this with the person who seemed like the owner on my very first order. However, on my fifth order, the drink was missing. I politely asked the delivery driver to call the takeaway, and what I heard next was absolutely shocking. The person on the phone (who i guess to be the owner’s son not 100% sure ) dismissed my concern and said the burgers “don’t come with drinks” and that they are “cheap anyway.” I explained that for the past four orders they did come as a meal, so clearly their own staff doesn’t even know what they are selling. Instead of apologising or resolving the issue, he accused me of only wanting a refund and then told me to return the entire food even though I had already waited and paid in advance over an hour and had people waiting to eat Things got even worse. He then started threatening me, saying he knows where I live and would come to my home to take his money if I complained to Deliveroo about the missing drink. He continued swearing and acting aggressively over something as small as a drink that they failed to provide. This kind of unprofessional, rude, and intimidating behaviour is completely unacceptable. A business that threatens customers over their own mistake deserves to be reported and avoided. No customer should ever feel unsafe for simply asking for what they paid for. Deliveroo has been informed. I will never order from this takeaway again. Be warned: they treat loyal customers with threats instead of respect.

I reviewed on JustEat on the 25/05/2024 Delivery was good. Chicken tikka jalfrezi too red, chicken jalfrezi was nice, pilau rice underwhelming. Seekh kebab was chicken and not lamb or sheep, with brown lettuce. Pizza was average. The chicken tikka and chips had brown lettuce and was sparse with the chicken. The mix starter only had 3 onion bhajis and should have 4. The shami kebab was dreadful and 1 of the samosas were burnt. Overall disappointed. Big Chef replied Thanks for the lovely detailed review Dean. I think most of the negativity you’ve pointed out comes down to personal taste or pickiness. Pilau rice can’t be underwhelming, it’s just plain rice like what were you expecting? Seekh kebab is chicken, we’ve never advertised it as being lamb or sheep 🤔 lettuce is freshly cut every day so definitely not brown but it was served with the kebab so could explain the slight colour change. You also had a whopping 40% off your meal as gratitude from us. Nevertheless, we’re sorry about your disappointment. Now to call my review was negative due to pickiness is outrageous. Firstly pilau rice is not plain rice, that we be boiled rice, I was expecting subtle ground rice spice flavour. Most people expect seekh kebabs to be lamb or sheep certainly not chicken which you don't state and you should. Your lettuce was brown as it was in the sparse chicken tikka and chips, no brown in that meal. The chicken tikka jalfrezi should not have a red sauce that's just lazy cooking, it should have red on the chicken tikka and a brown sauce with peppers. Finally you didn't mention anything about your average pizza or that I had 3 onion bhajis and not 4 or even about the burnt samosa. The way you speak or write about customers tells people a lot about what type of business you are, furthermore as of 1 November 2022 you are a 3 star hygiene rating. Saturday 10 May 2025 Delivery great. Samosas, pilau rice and chicken jalfrezi good. Chicken tikka and chips had good amount of sauce but no salad and chicken tikka was not as tasty as it used to be, it lacked the normal delicious flavour. Big Chef replied Thank you for your feedback – we’re genuinely pleased to see a slightly positive response from you! Since you’re a customer who’s hard to please, it’s brilliant to hear you enjoyed the samosas, pilau rice, and chicken jalfrezi. As for the chicken tikka, we haven’t changed our recipe, but we can definitely make it saucier for you in future if that’s how you like it. With the chicken tikka &chips, salad is only included if selected when ordering, so just be sure to tick that option next time. Thanks again for ordering with us! Firstly I am not hard to please and finally I did select the option for salad for the chicken tikka and chips, as you can see from the image, which means you forgot to add the salad meaning you are not checking the order thoroughly and are blaming me the customer. I think the way you respond to customers still needs vast improvement, you make the customer feel like they have done wrong and you are right and never wrong, which is a bad approach to take in a customer service industry.

It's very rare when I put reviews. But this time I had to... Food wasn't too bad. But the guy who delivered was horrible. When my wife answered the door he was sexist and he started saying that a man ordered food and he couldn't give it to my wife. Won't order from this place again, even though the food wasn't too bad.

Ordered at 6;11pm food didn’t arrive till 8;15pm. Got told they would knock some money off to then trying to charge full price. When unwrapping food kebab and rice was cold. Also found a black hair in kebab considering my partner is bald and I’m ginger. Called back to be told no one works here with black hair… I’ve been in this shop many many times and I know for a fact they don’t wear hair nets. Man on the phone then put the phone down. Rude service & disappointing food.