First4Lawyers

I spoke to Phoebe who was absolutely lovely! She dealt with my issues straight away and put me through to a solicitor quickly! She was warming, calm and kind and I felt supported by her over the phone which was great especially when you’re talking about a sensitive issue! I really appreciated her work! Thank you 😊

Called up an hour ago, about making a medical negligence claim. Both the advisor and Second lady I talked to were really nice. Unfortunately, after taking notes on my claim and talking to lawyers they said they couldn’t take my claim as it’s too complex for them, and advised on another lawyer’s. I said that’s fine, except I received another call just now, I unfortunately didn’t pick up as I was at work but called back almost immediately. A rude man picked up, and after explaining the situation and that I just received a miss call he started reiterating “if the lawyers said you claim is too complex, then it’s too complex”, I know this? I don’t understand why he was speaking to me as if I was an imbecile, I’m the one who told him that exact information but i told him of course, that I knew this and thus was wondering why I was being called then and receiving a text message about my claim as well as a claim number?? It doesn’t make any sense. Regardless, he didn’t listen and just reiterated the exact same sentence, and then I told him to make note to not call me as I was already turned down. His attitude could use a fix though, being kind and compassionate especially when you guys called me and I was confused, shouldn’t be treated with rudeness. Still getting calls, even though I’m picking up nobody is speaking and it’s frustrating because I’m literally at work?? Called back again, and again was speaking to a rude lady, at this point even if you guys have changed your mind and want to take on my case I’d rather go to a different lawyers.

Grace was so kind and gentle in her approach. She listened to me at every point, even when I was most likely rambling, and made me feel heard. I appreciated her compassion so much and she took me through which steps may need to be taken and really helped me. Thank you Grace, I really needed to talk to someone like yourself and am very grateful. Take care, Emma

Call handler Lauren was brilliant with me, so calm and took all important information needed. Made me feel at ease with putting in a claim and feel like you have very considerate caring call handlers. Thank you for the positive experience ☺️

I reached out to First4Lawyers for some advice because I wasn’t sure if my claim would actually be valid. I spoke with Daisy, who was incredibly helpful and understanding. She took the time to double-check everything before getting back to me to confirm that they could help. She really put my mind at ease, and I feel very confident moving forward with First4Lawyers. I honestly can’t praise Daisy enough for her compassion and empathy — she made a stressful situation so much easier to handle.