Three

My mom and I visited the Three shop at Kingsgate Huddersfield and received excellent help from Mag. He took the time to clearly explain my contract in a way that was easy to understand , sorted my sim card issue and answered all my questions patiently. I was very pleased with the service and left feeling confident and happy .

To Area Manager & Branch Manager of Three mobile at Huddersfield Town Centre ! Today, in afternoon around 2:30pm. I went with elderly disable family friend who speaks Arabic, to Three Mobile Shop at Kingsgate, Huddersfield Town Centre. A very nice soft spoken Gentle man (black man) member of staff attended us. Everything was fine until a White Woman member of staff started interfering. Another Arabic customer came and he told me that he can help us for translating, as my arabic language wasn't as good to understand a elderly disable family friend and translate in english for elderly disable family friend. Later Arabic customer told me that his english isn't good to translate properly. I told him that "it's alright, Thanks". English woman member of staff, called me ""Rude"". I said to her that I am not rude as I said ""Thanks"" to arabic customer. English Woman member of staff, started argument with me. I told her that she is very unprofessional to doing unnecessarily argument with me. Then she told me to leave, I replied that why would I leave, as elderly disable family friend mobile issue wasn't solve yet. Also, I was not offensive, I didn't verbally abusive, I didn't physically abusive. You called me rude then you tried to argument with me and I kept avoiding. Then she said that she will call security. English woman member of staff, went outside and 2 security men came inside shop. I explained to them and I told them to see CCTV camera. One Asian Member of staff witnessed and Arabic customer was witnessed. A disable elderly family friend also witnessed. But English Woman member of staff insisted. Arabic elderly disable family friend and I, left shop. I would like to make complaint to ""Three Mobile"" Area Manager and Branch Manager to take action against Racism. As we Arabic Customers and Asian customers have equal rights and we are NOT rude people. I would really appreciate it, if you can solve and have a word with English Woman member of staff as elderly disable family friend mobile isn't working last two weeks and person paying through direct debit £12.50p per month and living on low income on benefits. Kindly let us know, when to go against to Three mobile shop to solve mobile contract issue. Thanks Kind Regards.

Sway and James made my visit feel real and mare me decide to stay with three for another two years. Keep up the good work. Good customer service.

I just wanted to say a massive thankyou to the owner/manager/staff at this lovely shop for saving my phone today. I left it outside their shop and when they saw me frantically looking for it, they waved me down and kindly brought it out to me. I honestly cannot thank the shop enough. I am so grateful and relieved. Thanks a million.

Totally rude staff. I had an issue with my phone and a tall Jamaican guy who works there was extremely rude. He insulted my intelligence by making comments like "how this happened out of the blue". I told him that there is moisture in my phone anf doesn't charge and he said "it was raining yesterday, you must have put your phone under the rain, it's mathematics innit?" How rude and not helpful at all! He also said that I don't look after my phone because the screen is cracked but obviously it's the screen protector that got cracked! Just wondering who recruites this awful staff with horrible customer service. I'm so disappointed with Three. I will move to a different company after 9 years being a loyal customer! Real disappointment!