Lovisa

My little girl had her ears pierced here yesterday. The staff were lovely with her, prices were great and they gave her a donut ring pillow and aftercare kit in a bag. Great experience for her.

You can find good jewellery in this place but the lady today who was working there didn't even said hello to me just said you can place your items there & I'll scan and no smile on face. I get she might had a horrible day or whatever but atleast she should have said hello. I found that a bit rude.

Most horrible place to customers. I had my ears pierced. I did 6 piercings total. 2 of them the earring (which was recommended by the staff) fell into my ear lobe and got stuck inside having to be forcefully removed. Also, I was asked to pay twice due to a “WiFi issue” in store where the first payment wasn’t instantly received; and I have been chasing them for one and a half month to give me a refund of 80 POUNDS!!! Staff was so rude the day of the purchase when I asked how long it would take to receive it they dismissed me with “I don’t know you’ll just have to wait and it’s not our problem WiFi is down” horrible manager and staff. Really upset with the quality of the piercings 2/6 got stuck in my ear lobe. Have not been refunded my money although I physically went to store to ask and sent over 10 emails. I am so upset.

Got my ears pierced today which i was very scared about. All the staff were so lovely and patient. I would recommend to anyone who is scared about getting their ears pierced.

I was told the earrings were gold plated. I checked several times with the store staff as I know my ears react to anything that isn’t gold. I spent £35 on 3 pairs of earrings to get them home to find they are absolutely NOT gold plated, certainly not the bit that goes in your ear, and my ears are bright red and sore after 5-10 minutes. I’m furious given I checked so many times and they say gold plated. I’ve contacted customer service but they haven’t responded to me.