Boots
Boots in Ilkley offers a comprehensive range of health and beauty products, plus a trusted pharmacy service for visitors and locals.
About
Boots in Ilkley is a well-known high street retailer, offering a comprehensive selection of health, beauty, and wellness products right in the heart of the town on Brook Street. It serves as a convenient stop for both residents and visitors seeking everything from everyday essentials to specialist items for personal care.
With a Google rating of 4 out of 5 stars, Boots is frequently praised for its helpful and dedicated pharmacy team, who consistently go above and beyond to assist customers with their prescription needs and health queries. Beyond the pharmacy, visitors can explore a wide array of cosmetics, skincare, toiletries, baby products, and even electrical health and beauty appliances, providing a reliable and extensive shopping experience.
Visiting Information
Boots Ilkley is open Monday to Saturday from 9:00 AM to 5:30 PM, and on Sundays from 11:00 AM to 4:00 PM. The store offers a wheelchair accessible entrance for ease of access. Payment is convenient with options including credit cards, debit cards, and NFC payments readily accepted.
from 100 reviews
Google Reviews
Reviews from Google Maps.
Showing 5 of 100 reviews from Google Maps.Last updated 3 February 2026.
I've been using Boots for a couple of years now for my prescriptions, I find all the staff polite and helpful especially the pharmacy team who have done above and beyond what is required of them. All I can say for the bad reviews on here is show some respect to staff and you will get it back! I do and I don't have a problem.
Their customer service skills really are lacking and do need working on. The staff at the Ilkley branch in West Yorkshire seem to have utter contempt for the customers they are serving. The staff are rude, curt and quite frankly it is so obvious they are not happy in their jobs. Perhaps they should NOT work in retail and take up a new career as a mortuary transporter!!
Went in today to purchase moisturiser. The Garnier product I selected was on offer to Advantage card holders at £8.45 instead of £12.95, quite a saving. On taking it to the till and presenting my Advantage card the assistant wanted to charge me full price, when I pointed out it was on offer she said " Oh Advantage card is down today, they're loading all the Christmas stuff on". Firstly, why would I want to pay full price when there was a offer on and secondly, why don't they " load all the Christmas stuff on" overnight?
Terrible customer service. I went in a couple of weeks ago and was told my advantage card was out of date and of no use. Was told to apply for a new one. Today I tried to cash in a gift voucher, which I had checked to see if there was an expiry date. There was no expiry date so I assumed it was still valid. They didn't accept it! I'll not shop there again.
Shop side is OK but the pharmacy is poor. Takes about a week to prepare simple prescription and some of the pharmacy staff have little if any rapport with customers.
Location
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1 location
📍 37-39 Brook St, Ilkley LS29 8AG, UK
Details
Rating(Google)
Address
37-39 Brook St, Ilkley LS29 8AG, UK
Phone
01943 816959Opening Hours
Source: Google