Client Claim Advisor
<p><strong>Claims Advisor<br />Location: </strong>Rawdon (On-site)<br /><strong>Salary: </strong>£Negotiable + benefits<br /><br />We're looking to add a Claims Advisor to our team in Rawdon to ensure we provide the highest level of client care should they need to make a claim.<br /><br />You'll be working closely with the team and external stakeholders to ensure everyone remains fully aware of the status of the claim, where required seeking / providing additional information.<br /><br />This role involves the day to day handling of a range of claims, assisting and advising clients, liaising with insurers and proactively progressing the claim through to settlement.<br /></p> <p><strong>The day to day:</strong><br /></p> <ul> <li>Handle all claims allocated, including the creation of records and claim files, chasing clients and insurers for outstanding documents, chasing claims to a satisfactory conclusion, appointing Loss Adjusters/Engineers where appropriate, negotiating settlement with insurers, issuing settlement cheques for applicable claims and maintaining accurate computer records.</li><li>Produce statistics, reports and information as required by Directors/Account Executives/Handlers on claims for clients.</li><li>Establish close links with clients, Insurers, loss adjusters, engineers and other relevant parties.</li><li>Ensure all documentation and systems are kept up to date and accurate</li></ul> <p><strong>What's on offer:</strong><br /></p> <p>An excellent working environment where looking after our clients is prioritised</p> <p>A negotiable basic salary + all the normal benefits (Pension, Life Assurance, 25 Days Holiday + Bank Holidays)<br />Flexible Benefits (including holiday purchase, dental cover etc) and access to the annual company share save scheme (both post probation)<br />An environment where ongoing professional development is taken seriously with ongoing training and development, coupled with access to fully funded professional qualifications (post probation)<br /></p> <p><strong>Your Experience:</strong></p> <ul> <li>You'll have sound working knowledge of Insurance Claims and Policy wordings gained within a claims environment. Ideally with 12-18 months+ Motor Claims as a minimum.</li><li>Your skill set should include strong Communication (Written, Verbal, Video), Negotiation, Stakeholder Management, Influencing and IT skills coupled with the ability to empathise with clients</li><li>Working knowledge of relevant legislation and regulatory requirements.</li><li>Able to utilise Insurer portals and other relevant systems effectively for reporting and processing needs.</li><li>Knowledge of Acturis or similar broking / claims systems would be highly beneficial</li></ul>