Small Track File Handler
<p>To effectively manage a portfolio of litigated small claims track files under the supervision and guidance of a lead File Handler/ supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. The role is a perfect opportunity for someone wanting to take their first steps in to litigated file handling and begin to develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/supervisor.</p> <br /><strong>Key Accountabilities</strong><br /><ul> <li>Management of a caseload of Small Claims Track cases, including effective planning and organising of the workload to ensure Court and OIC portal deadlines are met.</li><li>Delivery of agreed performance targets and quality standards</li><li>Analysis of the available evidence to create an initial case strategy on liability and quantum.</li><li>Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs </li><li>Proofing witnesses, assessing their evidence and drafting statements.</li><li>Drafting of Court document and complying with all Court deadlines are met.</li><li>Instructing, briefing and liaising with Counsel.</li><li>Guiding the Defendant through the litigation process where required and setting expectations.</li><li>Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making </li><li>Delegation of tasks where available and appropriate to other members of the team</li><li>Dealing with correspondence and telephone calls within strict service level agreements,</li><li>Delegation of tasks where appropriate to other members of the team </li><li>Updating reports upon receipt of evidence as required. </li><li>Adhering to Client Guidelines </li><li>that they receive up to date and accurate information about progress when requested </li><li>Ensuring files are kept within ISO 9001 guidelines </li><li>To ensure compliance with the SRA Standards & Regulations</li></ul> <p>Working Hours<br />35 hours per week</p> <p>Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.</p> <p>Primary location for this role is Leeds</p> <p><br /></p> <br /><strong>Experience, Skills and Qualifications</strong><br /><ul> <li>Established experience in law through further education or experience</li><li>File handling experience within a law practice or Insurer</li><li>Good understanding of the high way code and basic road traffic act principles</li><li>Ability to plan and prioritise workloads</li><li>Efficient in a process driven environment</li><li>Drive to achieve to take development opportunities when they arise with a positive attitude</li><li>Excellent listening and verbal communication skills</li><li>Excellent written communication skills and the ability to compose professional written communications</li><li>Ability to follow instruction with attention to detail</li><li>Ability to recognise when sensitivity and tact are required</li><li>Effectively work within a team</li><li>Basic knowledge of the Court Practice Rules</li></ul> <p><br /></p> <br /><strong>Benefits</strong><br /><ul> <li>Davies Incentive Plan</li><li>25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)</li><li>Simply Health Care Cash Plan</li><li>WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing</li><li>Death In Service – after 1 years’ service</li><li>Pension Contribution based 5% Employee / 3% Employer</li><li>Employee Resource Groups</li><li>Employee Volunteering Programme</li><li>Cycle to Work Scheme*</li><li>Tech Scheme*</li><li>Season Ticket Loan*</li><li>Gym Flex*</li><li>Access to Online Discount Sites</li><li>Discounted Gourmet Society Membership</li><li>Discounted Tickets for Merlin Attractions nationwide</li><li>Discounts at local retail outlets</li></ul> <p>*after successfully completing probation</p>