Retail Banking Complaint Handler
<p>Huntswood is looking for experienced Financial Services Complaint Handlers to join a well-established project with a leading name in retail banking. If you have a background in complaint resolution, hands-on experience in retail banking and you're available to start in May, we would like to hear from you.</p> <p><strong>Starts:</strong> Throughout May 2026<br /><strong>Location:</strong> Working from Home<br /><strong>Rate: </strong>£160 per day<br /><strong>Hours: </strong>Shifts between 8:00am and 7:00pm, Monday to Friday<br /><strong>Husp only recruitment </strong>- This is only available to individuals working via the Husp umbrella company, we can assist you with this<br /><strong>Duration: </strong>An initial contract to December 2026<br /><br />As a Complaint Handler, you'll play a key role in delivering exceptional service by investigating and resolving complaints across a variety of products either Savings, Credit Cards, Overdrafts and more. This is a customer-facing role that blends phone and email communication, giving you the opportunity to make a real impact with every interaction. <br /><br />Role requirements:</p> <ul> <li>Proven experience handling financial services complaints throughout the entire lifecycle, from initial intake to final resolution</li><li>Suitable work space at home with strong broadband connection </li><li>Excellent communication and interpersonal skills </li><li>Ability to work independently as well as being able to work as a team </li><li>Strong attention to detail </li><li>Ability to navigate through a number of in-house databases </li><li>Good MS Office skills, particularly MS Word </li></ul> <p><strong>Why Join Huntswood?</strong></p> <p>Huntswood, part of ResultsCX, is known for partnering with major financial brands on impactful operational and customer experience projects. Joining us means:</p> <ul> <li>Gaining exposure to a leading banking organisation</li><li>Enhancing your experience in a dynamic, professional environment</li><li>Building a long-term working relationship, opening doors to future opportunities</li><li>Becoming part of a team that values integrity, excellence, and people development</li></ul> <p><em>"It's not just about what we do, but the way we do it. And it's our values that make us special."</em></p> <p>If you're motivated, professional, and ready to contribute meaningfully to a major financial services project, we'd love to hear from you.</p> <p><strong>Apply today</strong></p> <p><em>For your safety during the recruitment process, Huntswood will only ask for your contact details via email initially-never personal or sensitive information.</em></p>