Bridgfords Sales and Letting Agents Leeds

I have recently used Bridgfords for the sale of my house and I can't speak highly enough of them, particularly Debbie Denby. Debbie was fantastic from start to finish. If it wasn't for Debbie's proactive approach to the transaction it would not have completed when it did. Debbie went above and beyond to get the sale done and I could not be more grateful. Joe Wilson was also really helpful. They offer a really professional but friendly service and would definitely use them again and wont hesitate to recommend them to others.

(Update August 2025) STILL NO REAL INVENTORY REPORT 3 months in... (ALL BRIDGFORDS TENANTS & LANDLORDS CHECK YOUR REPORTS). FILTHY apartment, nearly ALL furniture broken, mouldy indoor sofa left to rot on balcony, staff not showing up to viewings – all while Bridgfords Leeds staff were rude at every level, from negotiators to Assistant Manager.. Countrywide has responded to our complaints re: Leeds Branch staff not turning up to viewings mentioned below & clarified it's a junior staff and training issue which they've said they'll work with management to resolve, but everything else we have worked directly with landlord as our landlord is sick of Bridgfords taking so long and got burned by lack of vetting tenants before us - so landlords watch out also! I've rented in India, South Africa, Australia, and South America – Bridgfords Leeds has been by far the WORST property experience I’ve ever had. It feels like “overpromise, underdeliver” is part of their training. To be fair, staff at Countrywide Group level (NOT Leeds branch) have been kind and are hopefully investigating, particularly rudeness of Management incl Alia at Bridgfords Leeds. To show this isn’t a petty moan, here’s what happened: 1. 1st viewing: offered rent discount if we paid 12 months up front, left outside for 20 mins without update (Ollie @ Bridgfords). 2. 2nd viewing: waited 30 mins, called office – they “forgot to tell us” it was off, despite confirming it that morning. Another couple left outside visibly annoyed too. 3. We couldn't view the flat. Ollie told us it would “go quickly” if we didn’t put down a deposit – so we did. Promised all broken items would be replaced and flat would be cleaned. 4. Move-in was over a bank holiday Monday. We offered to delay for convenience, but were told no – we had to move in. Paid deposit and 1st month rent, told we’d get instructions across the weekend. Bank Holiday arrived – nothing. Had to physically visit branch for keys. Ollie was “off sick” and unresponsive from Sunday. We got keys, but only 1 fob for a 2-bed apartment. 5. Flat was filthy and clearly hadn’t been cleaned or inspected. Dirty floors, broken staircase, broken sofa, mouldy indoor sofa dumped outside, disgusting showers, clumps of hair, clothing and crumbs left, cracked electrics in bathroom, fire door mechanisms removed, oven filthy, stools broken, wardrobes held with duct tape, etc. Took hours to clean ourselves. Countrywide only sent cleaners after we flagged no inspection had happened - but no contractors, and rotting furniture still left outside. 6. We had no tenancy agreement on move-in. We paid everything on time but only got the contract after chasing after moving in. For landlords – this should be a serious red flag. 7. Bridgfords say inspections are done by third party (miServices). We requested the report and were told flat was “inspected and cleaned 2 days before move-in”. The photos were clearly over a year old – different furniture, including the now-rotting sofa which appeared brand new and inside in the report. We’re still waiting for confirmation if the photos were taken when they claimed or if the inspection report is void. Yes, Bridgfords say “we don’t do the reports” – but tenants deal with Bridgfords, and they should take accountability, not just rent money. Instead, they’ve been angry at us for suggesting falsified reports. Countrywide Group is now investigating. From speaking to suppliers and checking other reviews, this seems common. With “Most Profitable Branch” plaques all over their Leeds office, it’s easy to see Bridgfords Leeds prioritises profit over tenants, landlords, and basic service standards. We’ve been passed around to 7–8 different people. Leeds management has been especially unhelpful and rude. Hate to leave a review, but these issues aren’t unique to us. If you’re considering Bridgfords Leeds – don’t. We’re now going through the Ombudsman process.

I moved into a new property managed by them on the 1st of November, and from day one I’ve had nothing but problems with their customer service. They never provided me with a key for my postbox, meaning I’ve had no access to my mail for over five weeks (yet) I emailed them, and they told me it was the property manager’s responsibility. I called the property manager, and she told me it was their responsibility because they were supposed to give me the key when I moved in. So I was left being bounced back and forth with no one taking ownership. When I called them again, one of the staff put me on hold for 8 minutes and then hung up on me. I called back and was told, “There’s nothing we can do, but we’ll look into it.” I emailed again and they said a contractor had been assigned and they would update me — but they never did. After waiting another week and a half (maybe even two), I went into their office in person. The response I got was simply, “It can’t be done today.” No apology, no explanation, not even basic courtesy or a smile.

Had potentially the worst experience I’ve had with an estate agents because of this site. Alia is one of the worst people I’ve ever had the opportunity to speak to, I thought estate agency ‘management’ would at LEAST be professional and understand the basics of leasing regulations and policy but Alia has proved me wrong at every turn. I only wish I knew sooner so that I could avoid this site and person sooner. Good luck to anyone who has the displeasure of talking to her.

Warning: Avoid This Agency! First of all, the manager Alia is the worst. When I moved in, they failed to provide access on the agreed date due to "uncompleted procedures." I was forced to stay in an Airbnb for a week. Upon finally moving in, the entire property was clearly unrenovated: most room door handles were broken, curtains were damaged, and the heating system was faulty. We moved in September, but heating repairs weren’t addressed until December. Throughout my 10-month tenancy, I reported issues monthly, yet they ignored everything except the heating. I never received mailbox keys—calls went unanswered, and visits to their office led to endless buck-passing. They directed me to the building reception, who stated the agency managed keys. After they stopped replying to emails, I gave up. Upon moving out, they charged me £700 for "repairs and cleaning," including items I had reported (e.g., broken curtains) and a sofa already damaged before my tenancy. I provided move-in video proof of the sofa’s condition, but they ignored all communication afterward. After six months of disputes, I escalated to their headquarters. They refunded partially but still withheld over £700—including £100+ for removing Blu-Tack from walls! This is the worst, most shameless agency I’ve encountered in five years in the UK. The manager and his colleague consistently evade responsibility, dismissing complaints with "just email/call us," despite never responding. Feel free to contact me. I can show all the evidence.